Moneybox

Art Director

• Oversee and lead the product design process
• Provide strategic direction and leadership to the design team
• Collaborate with senior stakeholders to align product design with company vision
• Champion user experiences by integrating various design principles

Interim Product Design Director

AI Research Scientist

• You will work with other ML researchers, data scientists and ML engineers to:
• - Propose and prototype architectures that address our core problem set, with clear-eyed assessments of engineering complexity and scalability tradeoffs
• - Code proofs of concept to validate hypotheses and test the limits of theoretical approaches, grounded in empirical reality rather than theory alone
• - Serve as the team’s research lead - setting the intellectual agenda, running literature reviews, and keeping the team calibrated to what is actually state of the art versus what is hype
• - Challenge existing architectural decisions, including ones we are currently confident about
• - Input information to the Director of AI and Decision Intelligence and the wider AI team for decisions on objective functions, data strategy, and content strategy to ensure long-term coherence between research direction and overall system goals
• - Collaborate with academic partners where relevant and possible, with scope to contribute to publishable work emerging from applied research

Senior AI Researcher

People Operations

• Produce regular and ad-hoc reporting across headcount, hiring, attrition, learning and performance metrics.
• Support creation and maintenance of automated People dashboards for leadership and People Partners.
• Deliver reporting to support People and Talent initiatives and annual people cycles.
• Analyse people data to identify trends and insights to support business decision-making.
• Support analysis for workforce planning, hiring trends and retention.
• Support reporting and analysis for salary and incentive review processes.
• Ensure people data across HR systems remains accurate and reporting-ready.
• Support data preparation for performance and calibration cycles.

People Analyst

Performance Marketing

• Take day-to-day ownership of our performance channels (Meta, TikTok, Google, Affiliates and more), dynamically shifting investment to ensure we are hitting targets
• Focus on rigorous execution and optimisation of existing activity. You will identify quick wins and efficiency gains to maximise the return on our ad spend
• Work closely with our brand, creative and content teams to drive the production of creative winners, build higher converting customer journeys and explore new formats
• Execute structured trials and tests within existing channels and on new channels where you believe there is opportunity for growth, providing clear, data-led feedback on results and recommendations for next steps
• Apply a sharp commercial lens to all activity, monitoring CAC, LTV, and customer quality to ensure spend is efficient and scalable.
• Ensure accurate, timely reporting on performance, giving the business clear visibility on what is working and where we need to pivot
• Work closely with cross-functional teams to understand and optimise funnel optimisation from web visit / App Store view through to account opening
• Deliver scalable growth into our existing product mix, and establish effective growth levers for new products across new and existing channels

Performance Marketing Lead

Financial Crime

• Working closely with the Managers, other Team Leaders, and our Compliance team to support the team daily, this role will be responsible for but not limited to the following:
• Own and monitor all processes undergone by your team to ensure that accuracy and thoroughness remain a key priority, alongside exceptional customer support.
• Provide continuous support to team members by organising weekly one-on-ones to discuss their progress, set development goals, and review performance metrics.
• Offer guidance, feedback, and resources to help them achieve their objectives and enhance their skills.
• Monitor customer interactions and generate reports for the Compliance team.
• Conduct coaching sessions with your team focused on AML best practices and customer service excellence.
• Conduct daily morning huddlesFocus on queue management and delegate tasks across the team appropriately as Duty Coordinator.
• Maintain professionalism “on the floor” and encourage team members to be focused and motivated.
• Act as the initial point of escalation for customer queries and issues.
• Report performance metrics and other relevant information to the Senior Managers regularly.
• Take ownership and have oversight on niche customer issues, escalating to our Compliance team when required
• Identify issues from common customer queries, notice when things don’t look right, and make plans for improvements.
• Assist in all areas of AML Operations when needed (training, content, intercom messages, etc.).
• Handle escalated issues, including resolving customer complaints and providing specialised support for vulnerable customers, ensuring timely and effective resolutions to maintain customer satisfaction and uphold Consumer Duty.
• Identify risks in our processes and develop contingency plans with the Operations and Compliance team.

Customer Operations Team Leader – AML Team

Administrative Assistant

• Market Execution & Yield Optimisation: Execute daily market transactions and manage cash positioning to ensure optimal yield operating within liquidity policy guiderails.
• Liquidity & Policy Compliance: Apply liquidity policy guardrails to all placements to ensure they meet the firm's governance requirements.
• Relationship Management & Pipeline Development: Act as the primary relationship manager for all banking partners.
• Product Development & Cross-Functional Collaboration: Partner with cross-functional stakeholders to support the development of new products.

Interim Product Design Director

Senior AI Researcher

People Analyst

Performance Marketing Lead

Customer Operations Team Leader – AML Team

Treasury Front Office Manager