Moneybox

People Operations

• Produce regular and ad-hoc reporting across headcount, hiring, attrition, learning and performance metrics.
• Support creation and maintenance of automated People dashboards for leadership and People Partners.
• Deliver reporting to support People and Talent initiatives and annual people cycles.
• Analyse people data to identify trends and insights to support business decision-making.
• Support analysis for workforce planning, hiring trends and retention.
• Support reporting and analysis for salary and incentive review processes.
• Ensure people data across HR systems remains accurate and reporting-ready.
• Support data preparation for performance and calibration cycles.

People Analyst

Performance Marketing

• Take day-to-day ownership of our performance channels (Meta, TikTok, Google, Affiliates and more), dynamically shifting investment to ensure we are hitting targets
• Focus on rigorous execution and optimisation of existing activity. You will identify quick wins and efficiency gains to maximise the return on our ad spend
• Work closely with our brand, creative and content teams to drive the production of creative winners, build higher converting customer journeys and explore new formats
• Execute structured trials and tests within existing channels and on new channels where you believe there is opportunity for growth, providing clear, data-led feedback on results and recommendations for next steps
• Apply a sharp commercial lens to all activity, monitoring CAC, LTV, and customer quality to ensure spend is efficient and scalable.
• Ensure accurate, timely reporting on performance, giving the business clear visibility on what is working and where we need to pivot
• Work closely with cross-functional teams to understand and optimise funnel optimisation from web visit / App Store view through to account opening
• Deliver scalable growth into our existing product mix, and establish effective growth levers for new products across new and existing channels

Performance Marketing Lead

Financial Crime

• Working closely with the Managers, other Team Leaders, and our Compliance team to support the team daily, this role will be responsible for but not limited to the following:
• Own and monitor all processes undergone by your team to ensure that accuracy and thoroughness remain a key priority, alongside exceptional customer support.
• Provide continuous support to team members by organising weekly one-on-ones to discuss their progress, set development goals, and review performance metrics.
• Offer guidance, feedback, and resources to help them achieve their objectives and enhance their skills.
• Monitor customer interactions and generate reports for the Compliance team.
• Conduct coaching sessions with your team focused on AML best practices and customer service excellence.
• Conduct daily morning huddlesFocus on queue management and delegate tasks across the team appropriately as Duty Coordinator.
• Maintain professionalism “on the floor” and encourage team members to be focused and motivated.
• Act as the initial point of escalation for customer queries and issues.
• Report performance metrics and other relevant information to the Senior Managers regularly.
• Take ownership and have oversight on niche customer issues, escalating to our Compliance team when required
• Identify issues from common customer queries, notice when things don’t look right, and make plans for improvements.
• Assist in all areas of AML Operations when needed (training, content, intercom messages, etc.).
• Handle escalated issues, including resolving customer complaints and providing specialised support for vulnerable customers, ensuring timely and effective resolutions to maintain customer satisfaction and uphold Consumer Duty.
• Identify risks in our processes and develop contingency plans with the Operations and Compliance team.

Customer Operations Team Leader – AML Team

Administrative Assistant

• Market Execution & Yield Optimisation: Execute daily market transactions and manage cash positioning to ensure optimal yield operating within liquidity policy guiderails.
• Liquidity & Policy Compliance: Apply liquidity policy guardrails to all placements to ensure they meet the firm's governance requirements.
• Relationship Management & Pipeline Development: Act as the primary relationship manager for all banking partners.
• Product Development & Cross-Functional Collaboration: Partner with cross-functional stakeholders to support the development of new products.

Treasury Front Office Manager

Content Marketing Manager

• Developing and driving content and comms strategy in line with business and commercial goals, ensuring alignment with wider Content & Comms team activity.
• Producing integrated content and comms plans, to engage with our customers across email, push notifications, in-app merchandisable spaces, blogs, video, website and more.
• Ideating, optimising and evaluating in-app content, using data and tools to inform decision-making, ensuring a personalised experience that leads to better customer outcomes.
• Ideating best in class content initiatives that engage and educate audiences.Working closely with cross-functional teams and building strong internal relationships, notably with the Product, CRM & Insights and Commercial teams.
• Being accountable for the performance and results of owned campaigns and content, thinking creatively about how to solve problems and deliver ongoing performance against company objectives.
• Developing a deep understanding of customer behaviour and how this influences our content and comms decisions.
• Integrate AI best practices to increase BAU efficiencies.
• Championing content and comms innovation and best practice with the team and wider business, coaching/managing more junior team members where relevant.
• Briefing internal and external designers and creators to develop relevant creative assets, working collaboratively to deliver high quality campaigns.
• Acting as a guardian for the Moneybox brand, ensuring tone, personality and style is consistent with our brand guidelines.

Senior Content & Comms Manager

• Take full strategic ownership of our performance channels (Meta, TikTok, Google, Affiliates and more), dynamically shifting investment to where it drives the most value
• Identify untapped growth opportunities within our current channel mix, planning and implementing structured trials to assess impact and scalability, keeping us at the cutting edge of the industry
• Work closely with our brand, creative and content teams to drive the production of creative winners, build higher converting customer journeys and explore new formats
• Drive a commercially-minded approach, looking beyond initial CAC to assess LTV and customer quality to ensure sustainable growth
• Hold expert-level knowledge across our product categories and competitors to strategically gain a competitive advantage
• Develop a deep understanding of customer behaviour and how this influences our marketing decisions
• Collaborate with cross-functional teams to ensure marketing activity aligns with the product roadmap and overall commercial priorities
• Line manage and mentor our Senior Paid Marketing Exec, fostering a culture of high performance
• Leverage insights and tools (including AI) to improve team efficiency and free up time for strategic thinking

Senior Performance Marketing Manager

Procurement

• Act as the primary administrator for our procurement tool, ensuring it is optimised and used effectively.
• Own the accuracy of all procurement data, ensuring our records are clean, up-to-date, and reliable.
• Utilise advanced Excel skills to produce procurement metrics and monthly reports that provide insight into company spend.
• Interact regularly with the Accounts Payable (AP) team to reconcile data and ensure the absolute accuracy of spend reporting. Work closely with FP&A on budgeting and forecasting related to procurement activities.
• Collaborate with Legal, DPO, InfoSec, and Risk teams to ensure compliance and mitigate risks in all procurement activities.
• Train and educate internal teams on procurement policies, processes, and best practices.
• Lead the end-to-end due diligence process for all suppliers, ensuring we meet our high standards for risk and compliance.
• Facilitate the smooth onboarding of new vendors and help manage the renewal process for existing ones.
• Learn how to run competitive tenders by supporting the Procurement Manager on Request for Proposals (RFPs).

Junior Procurement Analyst

Operations

• From February through April, thousands of customers rush to consolidate their ISAs and LISAs into Moneybox before the 5th April tax year deadline.
• You'll be managing ISA and LISA transfers end-to-end. Keeping customers informed, chasing providers who are dragging their heels, and making sure every transfer crosses the finish line correctly.
• You need to be sharp, calm under pressure, and really good at details.

Customer Operations Executive – 2-3 Month Fixed-Term Contract

Financial Planning and Analysis

• Partner with business leaders helping them to make better strategic decisions by enabling them through data and understanding of financial trade-offs
• Create, update and maintain financial models, budgets and forecasts
• Build out business reporting metrics and dashboards to support decision-making
• Perform analysis of financial and operational drivers to craft our short and long-term strategic plan
• Analyse market trends, competitive landscape and industry benchmarks to assess market opportunities
• Lead and engage on cross-functional strategic projects