Moneybox

AI Engineer

• Own the overall system architecture, understanding how components interact, where dependencies create risk and where production realities challenge theoretical designs.
• Make day-to-day architectural decisions, defining what gets built, how it is structured and the interface contracts between components, while partnering with the Director of AI and Decision Intelligence on major strategic decisions.
• Translate research ideas into production-ready system designs, evaluating integration approaches, engineering effort, trade-offs and delivery sequencing.
• Identify architectural risks early, ensuring short-term decisions do not create long-term constraints or unnecessary technical debt.
• Build prototypes that validate architectural assumptions, integration patterns and scalability requirements, rather than simply proving that a model or idea works in isolation.
• Define clear boundaries and interfaces between learned and non-learned system components, enabling both to evolve independently without introducing instability.
• Guide technical decision-making across the team, ensuring implementation choices remain aligned with the long-term architecture and product vision, even when delivery pressures favour short-term solutions.
• Act as a technical sounding board for complex design and systems challenges, helping the team make pragmatic decisions in areas with significant uncertainty or trade-offs.

Staff AI Engineer

General Counsel

• Draft, negotiate and advise on a broad spectrum of commercial agreements, including with IT suppliers (SAAS, AI etc.), general services providers banking partners and sponsorship and marketing partners.
• Partner with internal stakeholders on the rollout of new products, processes, and promotions.
• Advise on data protection matters, including controller and processor terms, privacy notices and wider DP queries.
• Partner with our Compliance Team on regulatory queries.
• Draft and update customer-facing terms and conditions and related materials.
• Help drive the implementation of legal tech, including AI-assisted contract review and enhanced CLM functionality, to scale the function.
• Advise on a broad range of other legal activities, including IP, employment, property, and litigation, as needed.
• Provide training and education to the business on legal matters.
• Stay up-to-date on relevant legal developments and proactively advise the business on potential impacts.
• Work closely with and manage external legal advisors.

Legal Counsel

Product Manager

• Own and maintain the Retirement roadmap
• Identify, frame, and prioritise customer problems
• Lead product discovery for new opportunities
• Define clear product requirements and success metrics
• Work closely with Engineering and Design throughout delivery
• Improve key parts of the Moneybox pension experience
• Ensure product changes are compliant and operationally robust
• Monitor product performance and customer behaviour

Analyst

• As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here’s a snapshot of how you’ll contribute:
• Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
• Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover
• Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.
• Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre.
• Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options.
• Lend a hand with project work, providing support whenever extra resources are needed.
• Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.
• Keep our meeting rooms in top shape with regular checks and proactive monitoring.
• Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps.
• Maintain a well-organised and secure inventory of our laptops and other tech equipment.

Workplace Technology Analyst

Systems Engineer

• Lead the design, build, and operation of cloud infrastructure, platform services, and ops tooling that underpin our live service and empower engineering teams.
• Own and evolve monitoring and alerting across production systems - ensuring dashboards and alerts are high-signal and actionable.
• Lead incident response during production issues. Coordinate across teams, drive resolution, and ensure thorough post-incident reviews with meaningful follow-up actions.
• Investigate and resolve complex technical issues across application, infrastructure, data, and networking layers - performing root cause analysis and implementing durable fixes, not just patches.
• Maintain, evolve, and champion our Infrastructure-as-Code (Terraform) to ensure environments are reproducible, auditable, and version-controlled.
• Improve CI/CD pipelines and deployment practices to increase engineering velocity while maintaining deployment safety and rollback capability.
• Proactively manage cloud capacity and cost — monitoring spend, identifying optimisation opportunities, and contributing to FinOps practices including tagging, budgeting, and cost allocation.
• Ensure infrastructure and platform services meet security, regulatory, and compliance requirements. Implement and maintain controls around network segmentation, access management, secrets handling, and vulnerability patching.
• Support audit and governance processes with evidence and documentation.
• Drive automation of operational toil and repetitive tasks — if you're doing it more than twice, automate it.
• Contribute to production-readiness standards — every change should be observable, reversible, and well-tested before it reaches customers.
• Foster a knowledge-sharing environment with thorough documentation, runbooks, and a teamwork-oriented culture.
• Support the wider business to meet their goals where major infrastructure or service change is required.
• Support, coach, and mentor other team members. Raise the technical bar through pairing, code review, and leading by example.
• Stay abreast of and (where necessary) apply the latest emerging technologies relevant to systems engineering and cloud infrastructure.

Senior Systems Engineer

Support Engineer

• Support the creation and submission of regulatory returns such as the Lifetime ISA bonus and Pension Tax Relief claims.
• Support the identification and resolution of data gaps or inaccuracies related to our annual returns.
• Help document and improve key processes owned by the team.
• Help to maintain customer facing product literature and tools (such as Key Features Documents, KIID’s and illustrations).
• Help resolve complex queries and complaints such as interest calculations, ISA voids and anomaly reports.
• Support the adoption and embedding of AI related reform.
• Participate in internal committees and groups which oversee the operation of our products.
• Help to shape and enhance the team's ways of working.

Staff AI Engineer

Legal Counsel

Product Manager

Workplace Technology Analyst

Senior Systems Engineer

Junior Product Technical Analyst