Moneybox

Analytics Engineer

• Design, build and maintain our automated data transformations, to create analysis-ready datasets and sources of truth
• Architect and develop our data outputs at increasing scale, taking ownership over multiple data catalogs
• Collaborate with analysts and the wider business to understand their needs, and to define, design and ship new analytics features
• Help maintain code quality and organisation
• Promote the benefits of analytics engineering practices among the wider Insight Team

Manager

• Own a P&L: Be responsible for owning and delivering against the P&L objectives for a particular product (or set of products)
• Deliver the growth agenda: Define, coordinate and execute initiatives to deliver on budget and forecast targets, coordinating cross-functional teams across marketing, CRM, product, and operations to deliver campaigns.
• Customer and market insights: Monitor competitor activity, sharing insights with the wider team to inform decision-making. Develop an in-depth understanding of our customers to inform propositional development to drive revenue growth
• Performance analysis: Work with the Insights team to track KPIs, analyse performance, and translate findings into actionable recommendations to drive performance.
• Project support: Contribute to business cases and commercial projects that support growth, customer engagement, and operational efficiency.
• Pricing & offers: Analyse and recommended pricing and promotion strategies that enable us to hit our growth targets, whilst managing margin efficiently

Commercial Manager

Operations

• Lead and scale Moneybox’s Core Customer Operations, AML Operations (including KYB), and Pension Operations.
• Ensure functions operate with accuracy, efficiency, and regulatory compliance.
• Design and execute a future-proof operating model to support growth and operational excellence.
• Allocate capacity, drive process efficiency and automation, and partner on forecasts and talent planning.
• Define SLAs/KPIs, track results, and generate insights to reduce avoidable contact and improve effectiveness.
• Maintain oversight of Consumer Duty, AML, and CASS obligations, managing reporting, remediation, and escalation.
• Build strong cross-functional partnerships with Product, Engineering, Compliance, and Finance.

Head of Customer Operations

Affiliate Manager

• Manage end-to-end recruitment lifecycle across various functions at Moneybox.
• Partner with hiring managers from job brief to onboarding and provide ongoing hiring advice.
• Source and attract top talent using direct methods and build diverse talent pools.
• Conduct initial interviews and coordinate subsequent interview stages; act as single point of contact for candidates.
• Develop strong stakeholder relationships and manage expectations.
• Support hiring across Customer Support, Finance, Technology, Product, Data Insights, Compliance, Operations and Support.

Talent Partner – Fixed Term Contract

Product Designer

• Design Leadership: Lead the design of a core product workstream across our app and web platforms, ensuring a high-quality, user-centered experience from ideation to implementation. You'll be the expert in your domain, guiding the team and overseeing the entire design workflow.
• Team Management & Coaching: Directly manage and mentor a team of talented product designers. You'll provide regular feedback, conduct reviews, and foster their professional growth, helping them reach their full potential.
• Strategic Collaboration: Partner closely with your workstream's Product Lead to shape project briefs and align design efforts with broader company objectives. You will also drive alignment on design priorities and delivery timelines with senior stakeholders.
• Functional Excellence: Champion the use of lean UX principles and a data-driven approach to design. You'll be responsible for measuring and improving the impact of your team's work and driving functional improvements within the design department.
• Cross-Functional Partnership: Collaborate effectively with product managers, engineers, and other leads across the product design function (UX, UI, and Research) to ensure seamless delivery and a cohesive user experience.

Analytics Engineer

Commercial Manager

Head of Customer Operations

Talent Partner – Fixed Term Contract

Head of Product Design