Customer Operations Executive

Moneybox

Customer Operations Executive supporting customer transfers, payments and inquiries at Moneybox. Building relationships with customers and ensuring smooth operations, contributing to financial well-being.

Posted 7/15/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, effective communication skills, and a keen attention to detail while managing operational processes and enhancing customer experience.

Highest-signal resume keywords

Customer SupportCommunication SkillsAnalytical SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Written CommunicationVerbal CommunicationTeam CollaborationListening Skills

Industry Keywords

Customer ServiceOperationsLISA WithdrawalFeedback MonitoringOperational Processes

About the role

Key responsibilities & impact

You'll work within one of our sub-teams, where you will either:
- Support transfers in or out, providing proactive customer support, clear communication on progress, and driving timely resolutions
- Handle payments, making sure customer funds are matched to the correct accounts and resolving any issues with both the customer and the provider
- Guide first-time homebuyers through their LISA withdrawal, coordinating with solicitors to ensure a seamless completion
Build genuine relationships with customers, keeping them fully informed and helping them feel confident in what happens next
Liaise with providers and solicitors via phone or email, representing Moneybox professionally and persistently
Capture, review, and escalate customer feedback, monitoring it through to completion
Consistently look for ways to improve our operational processes, and work with the relevant teams to make our customer experience the best it can be
Support with, or lead on, internal operational projects
Support other operations and support teams during busier periods or times with low coverage

Requirements

What you’ll need

Excellent written and spoken English
Ability to work well both individually and as part of a team
Good analytical and problem-solving skills
Great communication and listening skills, including confidence on the telephone
Meticulous attention to detail
Previous experience in a customer service and/or operations role is a bonus

Benefits

Comp & perks

Opportunity to join a fast-growing, award-winning and super ambitious company
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving collaborative and inclusive company culture
Company pension scheme
Company bonus scheme
Home office furniture allowance
Personal Annual Learning and Development budget
Private Medical Insurance
Health Cash Plan – cashback on everyday healthcare like dental and opticians
Cycle to work scheme – spread the cost of a new bike and accessories
CycleSaver – save on bike-share subscriptions and have a more sustainable commute
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays with additional days added with length of service.
Remote or Hybrid work arrangement (2 days in London office, 3 days from home)