Moneris

Customer Support

• Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology)
• Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
• Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
• Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)

Bilingual Customer Service Representative – Technical

Account Executive

• Lead the end-to-end sales cycle, from the first point of contact until you close the sale
• Prospect for new business between inbound calls by performing outbound calls and managing partner leads
• Work in a self-directed manner, navigating through a fast-paced environment and meeting productivity standards
• Maintain knowledge of Moneris Solution products, services and rates, ongoing marketing activities and important competitor products, pricing, strengths and opportunities
• Keep up to date with industry trends to assist educating our merchants
• Continue to enhance your skills by applying Moneris training programs
• Report to the Manager, IB Sales Centre

Inside Sales Consultant

Analyst

• You will perform different forms of credit-based analysis on prospective and existing merchants and providing customer service to assigned merchants on all credit related issues.
• Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
• Reporting Relationship : You will report to the Manager, Credit - SMB.
• Apply appropriate underwriting criteria to all merchant applications following established credit policy to ensure financial risk is mitigated.
• Post-review of merchants who are in need of a line increase or are flagged by fraud process (re-adjudication) specifically in processing volume level or average transaction size
• Perform a credit risk assessment of an existing high-risk merchant which includes developing an understanding of the business profile to ensure compliance with credit, fraud, card association regulation and legal matters
• Analyze personal, business and financial information
• Work with internal staff and external sources for the purpose of Credit training, fraud detection, and monitoring activities.
• Help with customer calls for complex merchant set-ups requiring explanation of specific credit policies and decisions related to those policies.
• Work with Moneris Fraud Group to monitor the activity of selected High-Risk Merchants.
• Provide back up and support to the other Analysts, concerning the SMB Credit process, special projects, vacation relief, and peak time volume.
• Comply with corporate policies established by Moneris Corporation including the HR Code of Conduct, Technology Policy & Privacy Policy
• Perform other tasks, as required

Bilingual Customer Service Representative – Technical

Inside Sales Consultant

Bilingual Credit Analyst, SMB