Moneris

Product Manager

• Define and advance Moneris' strategy for AI-driven productization
• Lead the roadmap for integrating AI capabilities across Moneris' core product portfolio
• Collaborate cross-functionally with Product, Technology, Data, Architecture, Security, and external partners
• Translate business opportunities into actionable product requirements
• Evaluate new AI technologies and models; recommend investments and prioritized bets
• Work with Engineering and Architecture to design scalable, modular implementations
• Define KPIs for AI-enabled features and ensure performance, quality, and business outcomes are tracked
• Support go-to-market readiness including enablement for Sales, Marketing, Support, Operations, and partners
• Contribute to Moneris' innovation agenda

Senior Product Manager – AI

Account Manager

• Ensure proactive, ongoing management of high-value UEAT client relationships, including regular business reviews and development of a portfolio management plan aligned with strategic objectives
• Optimize the customer experience at every stage of the lifecycle, ensuring full and effective use of UEAT solutions
• Implement personalized retention strategies to prevent churn and preserve portfolio value
• Support clients in increasing order volume and average order value through concrete recommendations
• Act as the primary point of contact and strategic advisor for assigned clients, coordinating interactions with internal teams as needed
• Provide ongoing training to clients to ensure they fully leverage the features of the UEAT platform
• Handle complaints and compensation requests with rigor and efficiency, ensuring prompt and professional follow-up
• Provide recommendations to the product team on key features or initiatives to develop in order to meet client needs
• Use a consultative sales approach to recommend complementary UEAT services or solutions based on business needs
• Complete required documentation quickly and accurately to ensure a smooth, professional experience.

Account Manager – Account Manager

Analyst

• Perform various forms of credit-based analysis on existing and prospective merchants
• Review merchants that trigger in the Fraud queue for out-of-pattern processing
• Decision the release of funds held and customer service to merchants on all re-adjudication-related issues
• Apply appropriate underwriting criteria to all merchant applications following established credit policy
• Respond to Re-Adjudication inquiries from merchants, Fraud containment staff and other Moneris departments
• Perform a credit risk assessment of an existing high-risk merchant
• Analyze personal, business and financial information, ensuring all risks are mitigated
• Work with internal staff and external sources for the purpose of Credit training, fraud detection, and monitoring activities
• Help with customer calls for complex merchant set-ups
• Provide back up and support to the other Analysts with respect to the SMB Credit process
• Comply with corporate policies established by Moneris Corporation

Bilingual Credit Analyst – SMB Re-Adjudication

• Lead the mobile app roadmap within the broader retail product roadmap with a focus on setting OKRs (Objectives and Key Results) that align with Moneris' strategic mission, in partnership with the Director of Product and Senior Product Manager
• Collaborate with designers, engineers, and cross-functional teams to concept, prototype, build, ship, measure, and refine product features
• Champion the customer's voice by working with sales and customer support, ensuring insights shape our product strategy
• Manage product lifecycle, from requirement gathering and new feature introduction to go-to-market strategy and positioning
• Oversee product success by setting performance metrics, tracking results, and making data-driven adjustments to achieve goals

Product Manager, Retail POS Mobile App – Contract

Customer Support

• Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology)
• Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
• Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
• Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)

Bilingual Customer Service Representative – Technical

Account Executive

• Lead the end-to-end sales cycle, from the first point of contact until you close the sale
• Prospect for new business between inbound calls by performing outbound calls and managing partner leads
• Work in a self-directed manner, navigating through a fast-paced environment and meeting productivity standards
• Maintain knowledge of Moneris Solution products, services and rates, ongoing marketing activities and important competitor products, pricing, strengths and opportunities
• Keep up to date with industry trends to assist educating our merchants
• Continue to enhance your skills by applying Moneris training programs
• Report to the Manager, IB Sales Centre

Inside Sales Consultant

• You will perform different forms of credit-based analysis on prospective and existing merchants and providing customer service to assigned merchants on all credit related issues.
• Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
• Reporting Relationship : You will report to the Manager, Credit - SMB.
• Apply appropriate underwriting criteria to all merchant applications following established credit policy to ensure financial risk is mitigated.
• Post-review of merchants who are in need of a line increase or are flagged by fraud process (re-adjudication) specifically in processing volume level or average transaction size
• Perform a credit risk assessment of an existing high-risk merchant which includes developing an understanding of the business profile to ensure compliance with credit, fraud, card association regulation and legal matters
• Analyze personal, business and financial information
• Work with internal staff and external sources for the purpose of Credit training, fraud detection, and monitoring activities.
• Help with customer calls for complex merchant set-ups requiring explanation of specific credit policies and decisions related to those policies.
• Work with Moneris Fraud Group to monitor the activity of selected High-Risk Merchants.
• Provide back up and support to the other Analysts, concerning the SMB Credit process, special projects, vacation relief, and peak time volume.
• Comply with corporate policies established by Moneris Corporation including the HR Code of Conduct, Technology Policy & Privacy Policy
• Perform other tasks, as required