Moneris

Financial Planning and Analysis

• Fournir un soutien financier à nos clients commerçants par téléphone en ce qui concerne la facturation, la balance des soldes, les réglements et les demandes de renseignements sur l'administration des comptes
• Promouvoir nos produits et services auprès de nos commerçants, identifier les opportunités de vente croisée et de vente incitative et envoyer les pistes par les canaux appropriés
• Recueillir et documenter avec précision les informations fournies par les commerçants, tout en utilisant des techniques efficaces de résolution des problèmes afin de fournir une première réponse cohérente aux demandes de service téléphonique
• Responsable de l'atteinte des objectifs individuels qui contribuent aux objectifs généraux de l'entreprise, y compris, mais sans s'y limiter, les objectifs de productivité, les objectifs d'assurance de la qualité, les objectifs de conformité, les objectifs d'absentéisme, les objectifs d'adhésion (ajout de la voix du client - sondages auprès des clients)

Représentant(e) bilingue du service à la clientèle – Financier

Sales

• Understand customers’ needs to determine the best solution for them.
• Follow up to meet established service level agreements.
• Stay well informed and up to date about current and prospective customers to uncover sales opportunities.
• Keep abreast of Solutions Moneris’ products, services, pricing and ongoing marketing activities, as well as competitors’ products, pricing, strengths and areas for improvement.
• Keep up with industry trends to assist in educating merchants.
• Manage inbound sales calls as well as partner-generated leads.

Bilingual Sales Consultant

Business Development Rep

• Drive growth within the SMB sales team: identify and close new business opportunities using a proactive approach, including cold outreach and partner engagement.
• Use consultative sales strategies: apply the Challenger sales model to understand client needs, provide relevant insights, and design tailored solutions.
• Manage sales leads: maintain a pipeline of leads organized by vertical to enable accurate forecasting and timely follow-up.
• Build and maintain relationships: manage client relationships throughout the process, from initial outreach to post-sale onboarding, fostering satisfaction and retention.
• Negotiate and close deals: prepare proposals, negotiate terms, and close agreements to meet or exceed revenue targets.
• Maintain market and product expertise: stay current on Moneris Solutions, industry trends, and competitor offerings to refine your sales strategies.
• Promote cross-functional collaboration: work closely with internal teams (credit, marketing, legal, product) to ensure smooth execution and shared success.
• Drive sales activation: leverage digital tools and follow sales processes for reporting, documentation, and operational excellence.

Business Development Consultant

Network Engineer

• Deploy and configure network hardware from Palo Alto, Cisco and BIG-IP (firewalls, load balancers, routers, switches, wireless access points, etc.).
• Manage local area networks (LAN), wide area networks (WAN) and related infrastructure.
• Responsible for handling operational support requests, including service and change requests, incident investigations, corrective actions, troubleshooting and monitoring of network services, LAN/WAN connectivity and the data center.
• Provide on-call support on a rotating schedule to support critical production systems 24/7.
• Participate in projects, including the design, implementation, installation and configuration of network infrastructure systems.
• Continuously monitor network performance to ensure stability and rapidly resolve issues.
• Conduct regular network security audits and enforce compliance with security policies.
• Plan and execute hardware and software upgrades and patches required to maintain optimal network performance.
• Maintain detailed network documentation for all configurations, procedures and hardware inventories.
• Document troubleshooting steps and network changes.
• Work closely with IT teams, vendors and other departments to ensure the network meets the organization’s needs.
• Perform regular network traffic analysis and performance measurements.
• Identify potential bottlenecks, optimize network performance and recommend improvements.

Représentant(e) bilingue du service à la clientèle – Financier

Bilingual Sales Consultant

Business Development Consultant

Network Administrator