Own IT support operations — serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality.
Build Scalable Automations and AI Workflows — build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work.
Administer core SaaS tools and access management — manage and improve user provisioning, de-provisioning, and identity governance across Monarch's software stack (Google Workspace, Slack, Notion, and others) through Okta and ConductorOne, partnering closely with HR and Ops on onboarding and off-boarding workflows.
Support and strengthen our security posture — help implement and maintain IT security best practices including endpoint protection, SSO/MFA enforcement, and compliance with data privacy standards.
Manage device lifecycle and MDM — oversee procurement, configuration, deployment, and off-boarding of employee devices through our MDM platform (Kandji) and logistics partners, ensuring security and compliance at every stage.
Identify opportunities to scale and improve — proactively spot inefficiencies in our IT processes, recommend and deploy tooling improvements, and help build scalable documentation and self-service resources as the team grows.

Requirements

3+ years of hands-on IT Support, Engineering, and/or Systems Administration experience (preferably in a remote or distributed environment).
Experience supporting and administering MacOS devices, common SaaS tools, and employee endpoints in a cloud-first environment (experience with Kandji/Iru strongly preferred).
Working knowledge of Identity and Access Management (IAM) and Identity Governance Administration (IGA) concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning (Okta experience required).
Demonstrated ability to develop complex automations using Okta Workflows, n8n, or similar iPaaS/automation tools as well as incorporating and working with 3rd party apis.
Comfort operating in a security-conscious environment, including device compliance work, access audits, and partnering with Security on process and controls.
Experience within a high-growth B2C or SaaS startup environment.

Benefits

Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.
Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
Stipend to set-up your ideal working environment.
Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
Unlimited PTO.
3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportSystems AdministrationIdentity and Access ManagementIdentity Governance Administrationautomationsendpoint protectiondevice complianceprovisioningde-provisioningaccess audits

Soft Skills

problem-solvingcommunicationcollaborationproactivityattention to detailefficiencyadaptabilityorganizational skillscustomer serviceteamwork