Monarch Money

Product Manager

• You'll own discovery, prioritization, and delivery on a high-leverage area of Monarch's product.
• Take end-to-end responsibility from identifying the opportunity through shipping and iterating in-market.
• Manage a large, interconnected surface area without losing focus.
• Make decisions using quantitative data, qualitative research, and customer feedback.
• Communicate in a way that is clear, succinct, and proactive across engineering, design, GTM, and leadership.

Product Manager – Senior, Staff, Principal

Customer Success Manager

• Lead and develop a team of CS Leads, providing direction, coaching, and ongoing feedback to support their growth and effectiveness
• Manage workload capacity and prioritization across the CS Lead team to ensure balanced coverage and high-quality outcomes
• Partner with the Head of CS to grow the CS Lead team, including hiring an additional lead (2 currently on team)
• Own customer escalations, providing direct resolution or looping in senior leadership as needed
• Identify and surface recurring issues (both for customers and in team workflows); drive planning and execution of long-term solutions in partnership with CS Ops
• Review ticket queue reports regularly to identify quality assurance gaps and proactively flag escalation risks
• Develop and maintain internal documentation and training resources to support CS Lead effectiveness and team consistency
• Manage and update customer-facing Help Center content to ensure accuracy and clarity
• Represent CS cross-functionally and lead or contribute to department projects and process improvements

Product Manager – Senior, Staff, Principal

Manager, Customer Success