Momentus Technologies

Technical Support Specialist

Momentus Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

Angular.NET

About the role

  • Oversee the support and optimization of current bespoke integrations and reports across diverse product portfolios
  • Collaborate with clients to understand and troubleshoot existing integration challenges
  • Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports
  • Debug and troubleshoot issues of 3rd party developers using the APIs of our various products
  • Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs
  • Collaborate with cross-functional teams to address and rectify technical challenges
  • Maintain and update comprehensive documentation for existing integrations, Crystal Reports, and API specifications
  • Facilitate knowledge transfer within the team to enhance overall support capabilities
  • Build and maintain positive relationships with clients through effective communication and understanding their needs
  • Demonstrate empathy and patience when working with clients to resolve integration challenges

Requirements

  • 2+ years of experience coding in C#, .NET technologies, Web Technolgies and (angular)
  • BS in Computer Science or equivalent
  • Experience using visual studio and TSQL
  • Experience working in a customer-facing role delivering technical support
  • Proven experience in custom integrations, Crystal Reports customization, and API management
  • Excellent problem-solving and troubleshooting skills
  • Effective communication skills with the ability to collaborate with clients and cross-functional teams
  • Availability to work on rotating swing shifts to cover different time zones
Benefits
  • Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
  • Professional Development: We encourage continuous development through our partnership with LinkedIn Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
C#.NETWeb TechnologiesAngularVisual StudioTSQLcustom integrationsCrystal ReportsAPI managementtroubleshooting
Soft Skills
problem-solvingeffective communicationcollaborationempathypatience
Certifications
BS in Computer Science