Mohawk Industries

Sales

• Implement sales strategies, plans, and initiatives to achieve sales targets and business objectives.
• Collaborate with Sales leadership to define sales goals, objectives, and performance metrics.
• Evaluate and optimize sales processes and workflows to improve efficiency and effectiveness.
• Identify opportunities for automation, standardization, and streamlining of sales operations processes.
• Analyze sales performance data to identify trends, opportunities, and areas for improvement.
• Develop and deliver regular sales performance reports and dashboards to Sales leadership and stakeholders.
• Coordinate sales training programs and initiatives to ensure Sales teams are equipped with the knowledge and skills needed to succeed.
• Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Often must lead a cooperative effort among members of a project team.
• Frequently interact with functional peer groups, other company divisions, or customers of the company.
• Perform other duties as needed.

Senior Manager, Sales

Operations

• Responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary.
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.

Sales Center Manager V – Operations

• Managing store operations and personnel
• Achieving revenue, budget and business objectives
• Developing relationships with key customers
• Providing leadership and direction for employees
• Analyzing sales reports and controlling expenditures
• Recruiting, hiring and managing SSC staff associates

• Managing store operations and personnel
• Achieving revenue, budget and other business objectives
• Developing business relationships with key customers
• Providing leadership and direction in the pursuit of store objectives
• Communicating and working closely with customers to maximize market penetration
• Analyzing sales reports and controlling expenditures
• Managing store metrics and ensuring compliance with HR policies

Sales Center Manager III – Operations

• Manages store operations and personnel to ensure all activities are performed in accordance with company policies and procedures
• Develops business relationships with key customers within the store coverage area
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Provides leadership and direction in the pursuit of store objectives with employees

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Where applicable, utilizing Auto-CAD Project Management.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Ships customer examples as needed to drive sales.
• Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketings standards for proper showroom merchandising, including new product launches and drops.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.

Showroom Sales Specialist

Business Development Rep

• Engage and convert customer opportunities into active accounts.
• Develop sales strategy for assigned territory to meet sales goals by closely following market trends.
• Actively seek new customers through weekly sales calls, including servicing existing customers and presenting company products to new customers.
• Develop new account conversion processes and transition plans to ensure successful transition to other field sales teams.
• Utilize thorough understanding of the Company’s products and initiatives, including sustainability, to deliver customer value and gain sales.
• Manage pricing, product, logistics, and execution on all projects within the assigned territory.
• Coordinate closely with other field sales representatives to drive sales.
• May be required to become an active member in trade organizations and networking within assigned markets.
• Make process and business decisions based on understanding of company and customer as well as industry practices, standards, and trends.
• Perform other duties as needed.

Business Development Manager

Inside Sales

• Provide customer account management service
• Coordinate call lists, systematic updates, and order inquiry
• Exhibit comfort in up-selling and providing options in products
• Assist with the identification of potential process improvements
• Perform various office administration duties such as keying in orders and preparation of reports

Inside Sales Agent

• Managing store operations and personnel to ensure activities are performed according to company policies.
• Achieves revenue, budget, and business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Communicates and works closely with customers to maximize market penetration.
• Analyzes and controls expenditures to conform to budgetary requirements.
• Provides leadership and direction in pursuit of store objectives.
• Recruits, hires, and manages SSC staff associates.

Sales Center Manager II – Operations

Manager

• Lead the day-to-day activities of a Field Sales team
• Execute strategies to drive sales and customer satisfaction
• Collaborate with Sales Operations and Sales leadership
• Build and maintain relationships with key customers
• Conduct market analysis and adapt sales strategies
• Conduct regular sales team meetings
• Serve as a point of contact for customer issues
• Ensure compliance with HR policies

Market Manager

• Managing store operations and personnel
• Achieving revenue, budget and other business objectives
• Developing business relationships with key customers
• Communicating and working closely with customers

• Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and effectiveness.
• Collaborate with senior leadership to align operational activities with the overall business strategy.
• Analyze existing operational processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement.
• Implement lean methodologies and best practices to streamline operations and reduce waste.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality.
• Monitor key performance indicators (KPIs) to track operational performance and identify trends.
• Conduct regular performance reviews and provide insights and recommendations to senior leadership.
• Implement corrective actions and continuous improvement plans based on performance data.
• Optimize resource allocation to ensure efficient use of manpower, materials, and equipment.
• Develop and manage budgets for operational activities, ensuring cost-effective operations.
• Monitor and control operational expenses to stay within budgetary limits.
• Ensure that all operational processes meet quality standards and regulatory requirements.
• Implement and maintain quality management systems to track and monitor product and service quality.
• Lead root cause analysis and corrective action processes to address quality issues.
• Work closely with other departments, such as Finance, Marketing, and R&D, to support cross-functional initiatives.
• Facilitate communication and collaboration between different teams to ensure alignment and coordination.
• Participate in cross-functional projects and provide operational insights and expertise.
• Identify potential risks and develop mitigation strategies to minimize operational disruptions.
• Implement safety and compliance programs to ensure a safe working environment.
• Monitor and address operational risks and issues proactively.
• Prepare regular reports on operational performance, including key metrics, trends, and improvement initiatives.
• Maintain accurate records of operational activities, projects, and outcomes.
• Provide detailed analyses and reports to senior leadership as needed.
• Perform other duties as needed.

Operations Director

• Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and effectiveness
• Collaborate with senior leadership to align operational activities with the overall business strategy
• Analyze existing operational processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement
• Implement lean methodologies and best practices to streamline operations and reduce waste
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality
• Monitor key performance indicators (KPIs) to track operational performance and identify trends
• Conduct regular performance reviews and provide insights and recommendations to senior leadership
• Optimize resource allocation to ensure efficient use of manpower, materials, and equipment
• Monitor and control operational expenses to stay within budgetary limits
• Ensure that all operational processes meet quality standards and regulatory requirements
• Monitor and address operational risks and issues proactively

Human Resources

• Participate in Amatrol E‑Learning Coursework
• Complete structured job shadowing
• Pass final technical assessment
• Complete final technical evaluation after on-the-job training

TechRise Program

Account Executive

• Performs Sales Calls this includes but is not limited to: traveling to customers and potential customer’s facilities providing them with information and support
• Making sales presentations to prospective and present clients
• Calculating and quoting prices, taking orders and closing transactions
• Answering all questions concerning a product or service, with appropriate referrals where required

Senior Manager, Sales

Sales Center Manager V – Operations

Sales Center Manager V – Operations

Sales Center Manager III – Operations

Sales Center Manager V – Operations

Showroom Sales Specialist

Business Development Manager

Inside Sales Agent

Sales Center Manager II – Operations

Market Manager

Sales Center Manager II – Operations

Operations Director

Operations Director

TechRise Program

Account Executive – Core Commercial