Senior Director, Customer Experience – Residential
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Calhoun • United States
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Job Level
About the role
- Develop and implement a comprehensive customer experience strategy aligned with overall business goals
- Collaborate with executive leadership to integrate customer-centric principles into the broader organizational strategy
- Analyze and map the end-to-end customer journey, identifying pain points and opportunities for improvement
- Establish and drive implementation of the technology roadmap for the CX Team
- Implement strategies to enhance customer touchpoints and streamline the overall customer experience
- Utilize data and analytics to track and measure customer satisfaction
- Serve as the voice of the customer within the organization
- Lead and inspire a high-performing customer experience team
- Foster a customer-focused culture within the organization
Requirements
- Bachelor’s degree in a related field or equivalent education and/or experience
- 12+ years’ relevant experience or equivalent education and/or experience
- 7+ years of management experience
Benefits
- Employee login access
- 401(k) matching
- Inclusive workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcollaborationcustomer-centric principlescustomer experience strategydata analysisteam inspirationcustomer-focused culture
Certifications
Bachelor’s degree