Customer Service Representative
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Salt Lake City • Utah • United States
Visit company websiteExplore more
Job Level
About the role
- Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
- Process sales orders and resolve customer product or service issues.
- Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Requirements
- High School Diploma or GED equivalency required
- 1 or more years customer service experience
- Focus on customer account management preferred
- Prior tile industry knowledge is preferred.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecoordinationproblem resolutionaccount management
Certifications
High School DiplomaGED