Customer Service Representative II
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Honolulu • Hawaii • United States
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About the role
- Ensure effective and efficient coordination between the Company and its customers
- Process sales orders and resolve customer product or service issues
- Provides customer account management in a call center environment
- Answer customer inquiries, provide samples, and complete sales transactions
- Handle a high volume of inbound calls using ACD (Automated Call Distribution)
- Key in orders, process faxes, and prepare reports
- Interface with various groups to address customer inquiries and order issues
Requirements
- High School Diploma or GED equivalency required
- 3+ years of call center or customer service experience
- Focus on customer account management preferred
- Excellent oral and written communication skills
- Good voice quality that is conversational and professional
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Strong organizational and problem-solving skills
- Strong interpersonal relationship-building skills
- Moderate level of computer skills in Word and Excel
- Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively
- Ability to work in a fast-paced environment
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer account managementcall center experiencesales order processingproblem-solvingmulti-taskingtime managementdata entryreport preparation
Soft Skills
oral communicationwritten communicationinterpersonal skillsorganizational skillsattention to detailcustomer servicerelationship building
Certifications
High School DiplomaGED equivalency