ModSquad

Bilingual

• Evaluate and annotate audio content and search scenarios with accuracy and cultural awareness
• Interpret user intent from queries and listening contexts
• Research and validate information to support high-quality evaluations
• Apply detailed guidelines consistently while exercising sound judgment
• Clearly document insights and questions in English
• Meet 1 - 2 week annotation deadlines across rotating project types
• Incorporate feedback and escalate issues when appropriate

Bilingual Annotation, Arabic/English

Community Manager

• Brainstorm activities, opportunities, and content to inspire or grow community.
• Design and execute the weekly and quarterly content calendars and strategy plans.
• Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunity.
• Manage and respond to customers through forum, website, and social media tools.
• Learn and explore new tools and platforms that improve workflow and client objectives.
• Work closely, efficiently, and effectively with the client and internal teams.
• Develop practices and improvements, or build upon and help improve current methods of operation.
• Handle occasional community crises or troubleshoot escalations.

Community Manager – Discord Specialist

Customer Support

• Respond to customer inquiries through phone and email in a professional, timely manner.
• Actively listen and communicate with empathy to ensure customers feel heard and understood.
• Provide accurate, detailed, and timely resolutions to customer questions.
• Escalate issues appropriately when necessary.
• Stay informed about task updates and policy changes to maintain accuracy.
• Meet and maintain established performance metrics.

Customer Support Specialist – Inbound Phone Calls – Property Taxes

• Respond to customer inquiries through phone and email in a professional, timely manner
• Actively listen and communicate with empathy to ensure customers feel heard and understood
• Provide accurate, detailed, and timely resolutions to customer questions
• Escalate issues appropriately when necessary
• Stay informed about task updates and policy changes to maintain accuracy
• Meet and maintain established performance metrics

Customer Support – Inbound Phone Calls, Property Taxes

Bilingual Annotation, Hindi/English

• First point of contact for customers navigating the platform
• Troubleshoot technical issues to ensure the best listening experience
• Respond to customer inquiries via inbound messages in both German and English

Bilingual Annotation, Arabic/English

Community Manager – Discord Specialist

Customer Support Specialist – Inbound Phone Calls – Property Taxes

Customer Support – Inbound Phone Calls, Property Taxes

Bilingual Annotation, Hindi/English

Bilingual Customer Support, German/English – Music Streaming