Community Manager – Discord Specialist
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Alabama • Mississippi • United States
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About the role
- Brainstorm activities, opportunities, and content to inspire or grow community.
- Design and execute the weekly and quarterly content calendars and strategy plans.
- Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunity.
- Manage and respond to customers through forum, website, and social media tools.
- Learn and explore new tools and platforms that improve workflow and client objectives.
- Work closely, efficiently, and effectively with the client and internal teams.
- Develop practices and improvements, or build upon and help improve current methods of operation.
- Handle occasional community crises or troubleshoot escalations.
Requirements
- Minimum of 2 years in Social or Community management experience.
- Excellent verbal and written skills.
- Strong problem-solving, creative writing, and editorial skills.
- Engage confidently with internal and external partners on video and voice calls.
- Familiarity with Trust & Safety policy.
- Active and professional experience with forums, Discord, Reddit, Steam, etc.
- Ability to execute on community initiatives, measure results, and modify programs based on feedback.
- Knowledgeable and passionate about niche communities.
Benefits
- Competitive benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementcontent strategyKPI reportingproblem-solvingcreative writingeditorial skillscommunity initiatives executionmeasuring resultstroubleshootingworkflow improvement
Soft skills
verbal communicationwritten communicationcollaborationengagementcreativityadaptabilityconflict resolutionclient relationsteamworkstrategic thinking