Customer Support – Inbound Phone Calls, Property Taxes
ModSquad
part-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Respond to customer inquiries through phone and email in a professional, timely manner
- Actively listen and communicate with empathy to ensure customers feel heard and understood
- Provide accurate, detailed, and timely resolutions to customer questions
- Escalate issues appropriately when necessary
- Stay informed about task updates and policy changes to maintain accuracy
- Meet and maintain established performance metrics
Requirements
- 20 hours minimum schedule per week
- Minimum 90-day commitment
Benefits
- Work remotely
- Set your own schedule
- Pick your projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
active listeningempathycommunicationproblem-solvingcustomer servicetimelinessaccuracyissue escalationperformance metricsprofessionalism