Senior Partner Engineer
Affirm
Technical Business Process Manager – Services
ModSquad
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work directly with team members of their assigned department, providing guidance on improvements that can be made to business processes alongside technical and strategic support for systems they primarily utilize.
- Work alongside the rest of the Enterprise Applications team to ensure we’re all fully aware of changes both ongoing and in need across the business, and that all changes made and suggested compliment progress we’ve already made.
- Responsible for assisting in the maintenance, configuration, and reliable operation of SaaS technologies implemented in support of ModSquad’s business operations for their assigned department.
- Prepare documentation to ensure all changes, systems, and processes are fully understood by stakeholders and personnel that will need to utilize that documentation in their own work.
- Troubleshoot issues that may arise and implement solutions that correct immediate problems with an eye toward systemic changes that will prevent them from recurring.
- Act as a vital part of the agile management process the Enterprise Applications team employs by staying up to date with changes and best practices in modern business environments with a strong SaaS infrastructure and recommending change to leadership where it would benefit the business.
Requirements
- 3+ years experience administering and/or implementing SaaS technologies.
- 2+ years experience working in a Client Services environment
- Significant experience with core processes vital to the success of service delivery like quality assurance, staffing, personnel management, and managing client relationships.
- Significant experience operating in a consultative fashion to ensure the needs of multiple stakeholders are being met, with a proven track record for successfully implementing change.
- Basic knowledge of APIs, JSON, and systems integration philosophies
- Knowledge of Okta, Google Workspace, and Slack
- Excellent time management and organizational skills
- Strong sense of personal accountability and the ability to work independently
- Ability to communicate with and influence cross-functional stakeholders and work collaboratively
- High EQ and a sense of humor are required.
Benefits
- most positions are remote
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS technologiesAPIsJSONsystems integrationquality assurancestaffingpersonnel managementclient relationship management
Soft skills
time managementorganizational skillspersonal accountabilitycommunicationinfluencecollaborationhigh emotional intelligencesense of humor
