Customer Support Specialist, Inbound Calls & Emails
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Alabama • Mississippi • United States
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About the role
- Respond to customer inquiries via inbound phone calls
- Answer questions about the client’s services and sign-up process
- Provide updates on existing accounts and service status
- Deliver empathetic, informative, and accurate support
Requirements
- A pleasant and professional phone presence
- Previous call center experience preferred, but not required
- Strong multitasking and research skills
- Curiosity and willingness to learn new information daily
- Positive, energetic individuals who take pride in helping others
- Minimum of 8 GB RAM
- Wired internet connection (Ethernet required)
- High-quality headset with noise-canceling microphone
- Quiet, distraction-free workspace for taking calls
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Benefits
- Self-schedule 20 hours per week (minimum)
- 90-days contract (as needed)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experiencemultitasking skillsresearch skillscustomer service supporttwo-factor authenticationModSquad security software
Soft Skills
pleasant phone presenceprofessionalismcuriositywillingness to learnpositive attitudeenergeticempathy