ModSquad

Bilingual Customer Support – English/Spanish, Inbound Calls/Emails, Property Taxes

ModSquad

part-time

Posted on:

Location Type: Remote

Location: Alabama • Mississippi • United States

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About the role

  • Respond to customer inquiries through phone and email in a professional, timely manner.
  • Actively listen and communicate with empathy to ensure customers feel heard and understood.
  • Provide accurate, detailed, and timely resolutions to customer questions.
  • Escalate issues appropriately when necessary.
  • Stay informed about task updates and policy changes to maintain accuracy.
  • Meet and maintain established performance metrics.

Requirements

  • Bilingual in English and Spanish
  • Strong problem-solving and critical thinking abilities
  • Excellent organizational and multitasking skills in a fast-paced environment
  • Prior experience with property taxes is a plus
  • Exceptional grammar and written communication skills
Benefits
  • Self-schedule a minimum of 20 hours per week
  • Minimum 90-day commitment (as needed)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bilingualproperty taxes
Soft Skills
problem-solvingcritical thinkingorganizational skillsmultitaskingcommunication skillsempathyactive listening