Modern Family Law

Paralegal

• Handle a variety of family law cases, including divorce, child custody, and property division.
• Thrive in a fast-paced, deadline-driven environment while managing multiple competing responsibilities.
• Demonstrate exceptional attention to detail and outstanding communication skills in both written and verbal interactions.
• Work collaboratively with attorneys and support staff, ensuring collective success and efficiency in case management.

Attorney

• Be adept at handling a variety of family law cases, such as divorce, custody, and child and spousal support.
• Be comfortable with direct client communications, drafting legal documents, and handling depositions, court appearances, and mediations.
• Thrive in a fast-paced, deadline-driven environment while managing multiple responsibilities with attention to detail.
• Work collaboratively within a team-oriented setting, ensuring collective success.

Senior Attorney

Senior Paralegal

Customer Support

• Monitor, manage, and respond to incoming client portal and Salesforce-related support tickets
• Troubleshoot user issues related to portal access, Salesforce functionality, permissions, workflows, and system performance
• Resolve support requests efficiently while maintaining a high level of customer satisfaction
• Triage and prioritize tickets based on urgency, business impact, and client needs
• Support Salesforce users by assisting with account access, profiles, permissions, reporting issues, and workflow troubleshooting
• Track, maintain, and monitor support cases to ensure timely resolution and adherence to service expectations
• Maintain accurate case documentation, statuses, notes, and follow-up actions within Salesforce or ticketing systems
• Generate and provide regular reporting on support case volume, trends, resolution times, recurring issues, and team performance metrics
• Analyze support data to identify recurring issues, process gaps, and opportunities for operational improvements
• Identify and document Salesforce-related bugs, configuration issues, and enhancement requests
• Delegate or escalate issues to appropriate internal teams when necessary
• Clearly document issues, resolutions, and workflows for future reference and knowledge sharing
• Communicate updates and resolutions to clients in a clear, professional, and timely manner
• Assist in maintaining internal knowledge bases, support documentation, and Salesforce support procedures
• Collaborate with cross-functional teams to improve system usability, reporting visibility, and support operations

Client Portal Support Specialist – SalesForce Focused

People Operations

• Own and coordinate onboarding processes from offer acceptance through the first 90 days of employment
• Serve as a primary point of contact for new hires throughout onboarding and orientation processes and help support a welcoming and organized onboarding experience
• Coordinate onboarding schedules, orientation sessions, onboarding documentation, and first-day logistics across departments
• Partner with Learning & Development, IT, Operations, Payroll, and leadership teams to ensure timely onboarding readiness, including system access, equipment coordination, and onboarding support
• Coordinate and manage offboarding processes from notice through final separation, including offboarding documentation, system access removal, and equipment return coordination
• Conduct and track exit interviews and stay interviews, identify trends, and support continuous improvement efforts related to onboarding and offboarding processes
• Develop, maintain, and improve onboarding and offboarding SOPs, workflows, process documentation, tracking tools, and related resources to support consistency and scalability
• Maintain organized onboarding and offboarding records, dashboards, tracking tools, and reporting visibility
• Identify process gaps and recommend practical process improvements to support efficiency, consistency, and operational effectiveness
• Assist with coordination and documentation related to internal employee transitions, organizational changes, and People & Culture initiatives
• Assist in the development, coordination, and maintenance of onboarding related training materials, resources, and process documentation
• Partner with People & Culture Leadership and cross-functional teams to support onboarding, offboarding, and employee transition processes effectively and consistently
• Exercise sound judgment in managing routine onboarding and offboarding matters while partnering with People & Culture Leadership on matters involving policy interpretation, compliance concerns, or elevated employee relations risk
• Maintain professionalism, discretion, and confidentiality when handling sensitive employee information and documentation
• Perform other duties, responsibilities, and related assignments as directed by People & Culture Leadership to support departmental and organizational needs

People and Culture Specialist – Onboarding/Offboarding

Customer Success Manager

• The Client Success & Resolution Lead plays a critical role in advancing Modern Family Law’s mission, vision, and values by improving the overall client experience and strengthening client satisfaction across the firm.
• Serve as a strategic operational partner responsible for proactively identifying and addressing client concerns before they escalate into formal disputes or complaints.
• Acts as a central point of coordination between clients, attorneys, finance, and operational teams to ensure concerns are handled professionally, consistently, and in alignment with the firm’s standards of service and client care.
• Help establish consistent client experience standards, improve operational accountability, and support long-term client trust and retention.
• Monitor and identify recurring client concerns, operational friction points, communication breakdowns, and billing-related dissatisfaction.
• Develop proactive risk indicators and escalation protocols to identify at-risk client matters early in the process.
• Conduct detailed reviews and root cause analysis to determine the underlying drivers of disputes, complaints, or negative client experiences.
• Analyze trends across offices, legal teams, billing practices, and operational workflows to identify systemic issues and opportunities for improvement.
• Identify recurring themes and provide leadership with actionable recommendations to improve communication standards, service delivery, billing transparency, and operational consistency across the firm.

Client Success Lead

• Develop and execute the firm’s AI and legal innovation roadmap.
• Identify opportunities to improve legal workflows, client experience, and operational efficiency through AI and automation.
• Evaluate emerging technologies, platforms, and vendors relevant to legal services delivery.
• Lead design and implementation of AI-assisted legal workflows across the client lifecycle.
• Collaborate with internal development teams and outside vendors to build scalable technology solutions.
• Develop policies and governance frameworks for responsible AI usage within the firm.
• Ensure compliance with confidentiality obligations, attorney-client privilege requirements, cybersecurity standards, and applicable professional responsibility rules.
• Evaluate and manage relationships with AI, automation, and legal technology vendors.
• Help lead organizational adoption of AI-enabled workflows and tools.
• Develop internal training, education, and change-management initiatives.
• Serve as an internal advisor and subject matter resource on AI capabilities, limitations, and best practices.

Director of AI – Legal Innovation

• Modern Family Law is seeking a compassionate and innovative Tech Support Specialist II to work remotely in Colorado.
• Provide Tier 1 and Tier 2 support for a Mac-based environment.
• Serve as the first point of contact for service requests and incidents, ensuring timely resolution, clear communication, and thorough documentation.
• Troubleshoot macOS, networking, identity and access management, security tools, and legal applications.
• Collaborate closely with attorneys, paralegals, operations, and management to maintain a secure, reliable, and user-friendly technology experience.