Modern Family Law

Director of Practice Administration

Modern Family Law

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $200,000 - $215,000 per year

Job Level

Lead

About the role

  • Execute and maintain firm-approved operational processes across all offices.
  • Ensure compliance with firm standards, policies, and procedures in all day-to-day administrative operations.
  • Ensure all firm policies and procedures are documented and organized into a usable format for the teams.
  • Coordinate closely with Managing Attorneys (MAs) and Operations Leadership to ensure smooth execution of firm initiatives.
  • Monitor, drive and report on operational performance, including attorney utilization, billable hours, client hiring goals/performance, and caseload allocation.
  • Identify operational obstacles and work collaboratively cross-functionally to implement timely, practical solutions within existing frameworks.
  • In conjunction with firm leadership, develop and implement expansion project plan templates, cross collaborating with relevant departments for timely opening of expansion sites.
  • Drive and optimize firm productivity by ensuring consistent adherence to timekeeping, billing, and client service expectations.
  • Track and report on key performance metrics, including utilization rates, billable-hour targets, caseload allocation, and client hiring.
  • Support MA practice teams in achieving financial and performance goals through mentorship, strategic planning, workload balancing, and administrative follow-through.
  • Reinforce accountability and transparency through regular communication and performance monitoring.
  • Ensuring & encouraging the deployment of operational structure to optimize on-ramp billers to meet billable goals set by the firm.
  • Develop and implement performance expectations for new locations.
  • Provide administrative oversight to ensure efficient case management, scheduling, and workflow execution.
  • Coordinate staffing and resource allocation across multiple offices to optimize performance and client service.
  • Serve as the operational link between attorneys, staff, and leadership to ensure alignment and continuity.
  • Maintain a culture of proactive communication and responsiveness that supports both internal teams and client needs.
  • Partner with Managing Attorneys to manage and resolve client service concerns from an operational perspective, ensuring issues are addressed efficiently and in alignment with firm standards.
  • Support firm billing processes by ensuring timely and accurate time entry, invoicing, and compliance with billing procedures.
  • Collaborate with Finance and Leadership on tracking revenue metrics (billable hour attainment), client hire goals, and budget adherence.
  • Provide reporting and insights to support the evaluation of financial and operational performance at the practice level.
  • Lead and mentor practice administrators, practice-level operations, paralegal managers , and support staff, fostering a culture of accountability, collaboration, and excellence.
  • Set clear performance expectations and ensure team alignment with firm values and goals.
  • Support professional growth through training, feedback, and consistent leadership presence.
  • Ensure all administrative and legal teams properly utilize firm-approved systems for timekeeping, case management, and reporting.
  • Monitor system usage for accuracy and compliance, addressing issues promptly.
  • Collaborate with internal teams to maintain consistent, efficient technology use that enhances firm productivity.

Requirements

  • **Juris Doctor and licensed to practice law in the United States, preferably with litigation experience, experience in professional liability ethics. **
  • **7+ years of administrative or operational management experience, ideally within a law firm or professional services environment. **
  • Demonstrated success managing productivity metrics and operational execution across multiple teams or offices, coupled with strategic analysis for optimization.
  • Strong understanding of law firm financial operations, including billing, utilization, and revenue performance.
  • Strong data analysis and ability to analyze sets of complex data and metrics. Familiarity with data analysis and visualization tools such as Excel, Airtable, or PowerBI.
  • Strong ability to lead and manage a team with different personalities and dynamics.
  • Ability to lead within an enterprise framework and ensure consistent application of policies and procedures.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency with legal practice management software, billing systems, and Microsoft Office Suite. Experience with Salesforce is a plus.
  • **Core Competencies**
  • Productivity & Performance Management
  • Operational Execution & Process Adherence
  • Data Analysis
  • Leadership & Team Development
  • Financial Acumen
  • Communication & Collaboration
  • Client Service Focus
  • Accountability & Integrity
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work from Anywhere - eligible after 6 months
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Juris Doctorlitigation experienceadministrative managementoperational managementdata analysisfinancial operationsbillingutilizationrevenue performanceperformance metrics
Soft Skills
leadershipcommunicationproblem-solvingteam developmentcollaborationclient service focusaccountabilityintegritystrategic analysismentorship