Model 1 Commercial Vehicles

Customer Sales Coordinator – Field Sales Representative

Model 1 Commercial Vehicles

full-time

Posted on:

Location Type: Hybrid

Location: Chino • California • United States

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Salary

💰 $60,000 - $80,000 per year

About the role

  • Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
  • Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
  • Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
  • Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements).
  • Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times.
  • Track all handoffs with owners and dates; keep customers informed.
  • Send visit recap within 24 hours with agreed next steps and contacts.
  • Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
  • Escalate stockouts, delays, or quality concerns quickly with options presented.
  • Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/ DMS.
  • Meet response & follow-up SLAs; use standard email/phone templates.
  • Log every touch (visit/call/email) and attach visit notes/photos as needed.
  • Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites.
  • Respect facility rules at customer sites; represent Model 1 brand standards at all times.

Requirements

  • Excellent communication and customer empathy; confident with in-person outreach.
  • Organized and self-directed in the field; strong follow-through.
  • Comfort learning parts/service basics (training provided).
  • Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
  • Valid driver’s license; daily local travel (60–80% in the field).
  • Customer service, retail parts, dealership service writing, inside/outside sales experience (preferred).
  • Familiarity with commercial vehicles/upfitting or warranty processes (preferred).
Benefits
  • Competitive benefits including health insurance, paid holidays, and vacation pay
  • Continuous training to provide you the opportunity to develop your full potential and be a true business partner
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceretail partsdealership service writinginside salesoutside salesparts coordinationservice coordinationvehicle salesCRMDMS
Soft Skills
communicationcustomer empathyorganizationself-directedfollow-throughin-person outreach
Certifications
valid driver's license