IT Support Specialist
MobilityWorks
part-time
Posted on:
Location Type: Office
Location: Richfield • Ohio • United States
Visit company websiteExplore more
Salary
💰 $45,000 - $46,350 per year
About the role
- Provide Level-1 support within the IT support system through accurate troubleshooting and recording for hardware and software issues.
- Competently and professionally field Level-1 support for day-to-day technical inquiries from staff members.
- Perform remote troubleshooting through established diagnostic techniques and by asking pertinent questions.
- Handle or assist with other technical duties: Account provisioning and deprovisioning.
- Provide supporting role for IT projects.
- Assist with maintaining technical documentation.
- Assist with maintaining and developing company knowledge base.
- Escalate unresolvable issues to Level 2 support specialists according to protocol.
- Work within helpdesk system to thoroughly, professionally and expediently report and document all activities.
- Availability after standard business hours on an "on call" basis may be required in some instances.
Requirements
- 2-3 years of customer service experience.
- Basic technical aptitude and critical thinking skills.
- Strong organizational, communication and interpersonal skills.
- Ability to strictly follow instructions and direction.
- 1+ year of technical experience in helpdesk or technical customer support.
- Associates Degree or higher, in a relevant field.
- Technical education – classes, certifications, etc.
- Demonstrated ability to investigate and identify hardware, network, or software issues and take steps to resolve with limited supervision.
- Experience working in ticketing systems to record issues, customer correspondence, and methods used to resolve the situation to the customer’s satisfaction.
Benefits
- Competitive Salary + Commission Structure
- Medical, Dental & Vision Insurance options.
- Flexible Spending Account options.
- 7 paid holidays, Personal Time Off, Social Responsibility Time.
- Employer Paid Benefits such as: Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.
- Employee Wellness Program.
- 401(k) Retirement Plan options with generous company match.
- Future advancement opportunities.
- An incredibly rewarding experience in a team centered environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingaccount provisioningtechnical documentationremote troubleshootingdiagnostic techniqueshardware issuesnetwork issuessoftware issuesticketing systemscustomer support
Soft Skills
customer serviceorganizational skillscommunication skillsinterpersonal skillscritical thinkingability to follow instructionsprofessionalismproblem-solvingattention to detailteam collaboration
Certifications
technical educationrelevant certifications