MobilityWorks

Manager

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Service Manager

Administrative Assistant

• Professionally greet customer when they enter the building.
• Answer phones & direct calls professionally for Service and Rental Department.
• Cashier for Service Department.
• Submit Warranties.
• Scheduling for the Service Side.
• Invoicing Commercial Clients.
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Manage the vehicle maintenance and schedule repairs as needed for the Rental Fleet.
• Coordinate service valet pick up, delivery, and service rental units.

Administrative Assistant – Service Department

Recruitment

• Create and implement a recruiting strategy to attract qualified candidates
• Execute and determine timelines to improve speed of hire and reduce time to fill with support from hiring managers
• Build relationships with hiring managers to understand the staffing needs and requirements for their department
• Regular market research and assurance that compensation aligns with market value while maintaining internal equity fairness
• Manage the end-to-end recruitment process, including job postings, candidate screening, interviewing, offer negotiations and oversight of pre-employment screenings
• Maintain regular follow-up with hiring managers to determine the success of recruiting plans and implementation
• Research and recommend new sources for proactive recruitment and identify bottlenecks in recruiting processes while recommending action steps to address concerns
• Manage talent acquisition team with focus on professional development
• Report on team KPI’s focusing on hiring efficiency (Time to fill, Cost per hire, Quality of hire- retention)
• Train Talent Acquisition team to be adaptive, working cross functionally and collaboratively to align with business needs
• Manage candidate experience by working with the TA team and hiring managers to create a smooth transition from first contact through to hire

Talent Acquisition Manager

Consultant

• Completely know inventory status of in-stock and on-order vans, including targeted or over-age inventory in software system.
• Treat all customers in an enthusiastic, courteous, and helpful manner.
• Strive for complete customer satisfaction at all times.
• Prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Complete all paperwork accurately and quickly, as defined by branch policies and procedures.
• Comply with branch policy in all activities, including customer follow-up, customer referral, prospecting, hours, data entry, etc.
• Understand selling and utilize the selling process, following the established sales systems.
• Effectively sell all products and services, as required by the General Manager.

Certified Mobility Consultant

Administration

Service Administrator

• Engage with business owners, fleet managers, and organizations to understand their commercial vehicle requirements.
• Conduct thorough needs assessments to determine the most suitable vehicles based on payload capacity, cargo space, and other specific requirements.
• Provide expert advice and guidance on vehicle options, configurations, features, and upfitting possibilities.
• Develop and maintain a deep understanding of commercial vehicle models.
• Stay updated on industry trends, advancements, safety regulations, and emissions standards.
• Conduct product demonstrations, showcasing the features, capabilities, and benefits of different Commercial vehicles.
• Manage the complete sales process from initial contact to delivery, ensuring a seamless and positive customer experience.
• Assist customers with vehicle selection, pricing, financing options, lease agreements, and trade-in evaluations.
• Collaborate with the sales team, finance department, and service technicians to ensure efficient and timely sales transactions.
• Build and nurture strong relationships with customers, understanding their unique business needs and becoming their trusted advisor.
• Proactively follow up with customers, providing ongoing support, addressing concerns, and identifying opportunities for upselling or cross-selling.
• Maintain regular communication to strengthen customer loyalty and generate referrals.
• Stay informed about market trends, competitor offerings, and emerging technologies in the commercial vehicle industry.
• Identify potential customers and market segments to develop targeted sales strategies.
• Attend industry trade shows, conferences, and networking events to expand the customer base and promote brand awareness.
• Collaborate with internal teams, such as finance, service, and inventory management, to ensure a smooth and efficient sales process.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline management in the CRM system.
• Prepare sales reports, forecasts, and performance metrics for management review.
• Ensure compliance with all necessary paperwork, contracts, and legal requirements.

Commercial Vehicle Consultant

Financial Planning and Analysis

• Developing and implementing the business strategy for the company
• Play a critical role in the Executive Leadership Team (ELT)

Chief Financial Officer

• Assist the Sales and Service teams as needed with required documentation.
• Prepare Vehicle Delivery paperwork including state DMV required documentation for titling and registration purposes.
• Take all vehicle photos and uploading to SalesForce.
• Inventory tracking on all new and used vehicles.
• Helps follow up on customer service ROs including payment and WIP.
• Assist General Manager in dealership forecasting and budgeting.
• Manage the title process and report title status in MobilityForce.
• Processes vehicle and warranty registrations.
• Answers BDC leads and distributes to sales team as necessary.
• Provide back up to sales when none are available.
• Must be accessible for BDC Sales calls/appointments on nights and weekends as needed.
• Submit for manufacturer incentives and rebates for sales team.
• Obtain finance paperwork and complete RSA and ESC contracts as appropriate.
• Manage Accounts Receivable responsibilities including daily deposits, account reconciliation, collection calls, and paperwork submittals.
• Handle monthly petty cash reconciliation and expense reports as needed.
• Manage relationships with vendors, customers, and suppliers.
• Represent the company at tradeshows and vendor trainings as needed.
• Manage the vehicle rental department and prepare contracts.

Sales Administrator

• Acquire and maintain adequate product knowledge.
• Understand selling and utilize the selling process, following MobilityWorks established sales systems.
• Conduct in-home needs and site analysis to prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Assist prospects in securing all desired information.
• Use telephone, mail, fax, trade associations, outside organizations, influencers and other forms of communications to find prospects.
• Represent the company at trade, community and influencer events.
• Generate and maximize sales volume.
• Maintain effective customer follow-up procedures.

Certified Home Access Consultant

Digital Marketing

• Lead the transformation and optimization of our digital marketing strategy.
• Oversee the entire digital marketing funnel.
• Manage third-party agency partnerships to optimize campaign effectiveness.
• Architect and execute multi-channel campaigns across email, social media, SEO, PPC, and paid media.
• Continuously track, analyze, and refine KPIs.
• Oversee Salesforce CRM & Account Engagement client information to refine segmentation and personalized targeting.
• Mentor and develop digital marketing teams.

Digital Marketing Director

• Oversee all aspects of the stores operation to include consumer sales, commercial sales and service operations.
• Support overall company initiatives and communicate with messaging consistent with the Regional Sales and Service Managers to store staff.
• Report as store performance as required through Key Performance Indicators outlined in Rhythm.
• Identify market opportunities and leverage corporate support to drive business through local marketing.
• Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
• Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.
• Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.
• Support a training culture through the participation in company training initiatives and continuous learning.
• Supervise and promote the sale of all company products and services from all company locations, by all personnel.
• Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Maintain and manage vehicle inventory in conjunction with the Inventory team.
• Partner with the Service Manager to oversee service to include technician efficiency and overall billable hours.
• NPS results to be at the overall corporate average results through our Solution Experience [SolX] process.
• Promote Employee Engagement through the demonstration of leadership skills in support of our core values.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.