MobilityWorks

Consultant

• Acquire and maintain adequate product knowledge.
• Understand selling and utilize the selling process, following MobilityWorks established sales systems.
• Conduct in-home needs and site analysis to prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Assist prospects in securing all desired information.
• Use telephone, mail, fax, trade associations, outside organizations, influencers and other forms of communications to find prospects.
• Represent the company at trade, community and influencer events.
• Generate and maximize sales volume.
• Maintain effective customer follow-up procedures.

Certified Home Access Consultant

Digital Marketing

• Lead the transformation and optimization of our digital marketing strategy.
• Oversee the entire digital marketing funnel.
• Manage third-party agency partnerships to optimize campaign effectiveness.
• Architect and execute multi-channel campaigns across email, social media, SEO, PPC, and paid media.
• Continuously track, analyze, and refine KPIs.
• Oversee Salesforce CRM & Account Engagement client information to refine segmentation and personalized targeting.
• Mentor and develop digital marketing teams.

Digital Marketing Director

Manager

• Oversee all aspects of the stores operation to include consumer sales, commercial sales and service operations.
• Support overall company initiatives and communicate with messaging consistent with the Regional Sales and Service Managers to store staff.
• Report as store performance as required through Key Performance Indicators outlined in Rhythm.
• Identify market opportunities and leverage corporate support to drive business through local marketing.
• Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
• Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.
• Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.
• Support a training culture through the participation in company training initiatives and continuous learning.
• Supervise and promote the sale of all company products and services from all company locations, by all personnel.
• Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Maintain and manage vehicle inventory in conjunction with the Inventory team.
• Partner with the Service Manager to oversee service to include technician efficiency and overall billable hours.
• NPS results to be at the overall corporate average results through our Solution Experience [SolX] process.
• Promote Employee Engagement through the demonstration of leadership skills in support of our core values.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.

General Manager

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Sales General Manager

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Service Manager

• Completely know inventory status of in-stock and on-order vans, including targeted or over-age inventory in software system.
• Treat all customers in an enthusiastic, courteous, and helpful manner. Strive for complete customer satisfaction at all times.
• Prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Complete all paperwork accurately and quickly, as defined by branch policies and procedures.
• Comply with branch policy in all activities, including customer follow-up, customer referral, prospecting, hours, data entry, etc.
• Understand selling and utilize the selling process, following the established sales systems. Effectively sell all products and services, as required by the General Manager.

Mobility Consultant

• Completely know inventory status of in-stock and on-order vans, including targeted or over-age inventory in software system.
• Treat all customers in an enthusiastic, courteous, and helpful manner.
• Strive for complete customer satisfaction at all times.
• Prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Complete all paperwork accurately and quickly, as defined by branch policies and procedures.
• Comply with branch policy in all activities, including customer follow-up, customer referral, prospecting, hours, data entry, etc.
• Understand selling and utilize the selling process, following the established sales systems.
• Effectively sell all products and services, as required by the General Manager.

Certified Mobility Consultant

• Execute the store operations playbook flawlessly to achieve defined objectives.
• Supervise all facets of the store's operations, including consumer and commercial sales, and service operations.
• Support overall company objectives and ensure consistent messaging to staff.
• Provide store performance reports using Key Performance Indicators.
• Identify local market opportunities and enhance business through localized marketing efforts.
• Recruit and retain qualified candidates in collaboration with the HR Department.
• Manage team performance and provide coaching and mentorship.
• Uphold customer treatment standards to foster complete customer satisfaction.
• Promote a culture of training and continuous learning.
• Manage incoming leads to meet goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review focus areas.
• Manage vehicle inventory in collaboration with the Inventory team.
• Partner with Service Manager to oversee service operations.
• Aim to achieve NPS results at or above corporate average.
• Foster Employee Engagement by demonstrating leadership skills.

General Manager, Sales

• Hold the responsibility of executing the store operations playbook flawlessly.
• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

• Engage with business owners, fleet managers, and organizations to understand their commercial vehicle requirements.
• Provide expert advice and guidance on vehicle options, configurations, features, and upfitting possibilities.
• Manage the complete sales process from initial contact to delivery, ensuring a seamless and positive customer experience.
• Build and nurture strong relationships with customers, understanding their unique business needs and becoming their trusted advisor.
• Stay informed about market trends, competitor offerings, and emerging technologies in the commercial vehicle industry.
• Collaborate with internal teams, such as finance, service, and inventory management, to ensure a smooth and efficient sales process.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline management in the CRM system.

Commercial Vehicle Consultant

• Engage with business owners, fleet managers, and organizations to understand their commercial vehicle requirements.
• Conduct thorough needs assessments to determine the most suitable vehicles based on payload capacity, cargo space, and other specific requirements.
• Provide expert advice and guidance on vehicle options, configurations, features, and upfitting possibilities.
• Develop and maintain a deep understanding of commercial vehicle models.
• Stay updated on industry trends, advancements, safety regulations, and emissions standards.
• Conduct product demonstrations, showcasing the features, capabilities, and benefits of different Commercial vehicles.
• Manage the complete sales process from initial contact to delivery, ensuring a seamless and positive customer experience.
• Assist customers with vehicle selection, pricing, financing options, lease agreements, and trade-in evaluations.
• Build and nurture strong relationships with customers, understanding their unique business needs and becoming their trusted advisor.
• Proactively follow up with customers, providing ongoing support, addressing concerns, and identifying opportunities for upselling or cross-selling.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline management in the CRM system.
• Prepare sales reports, forecasts, and performance metrics for management review.

Administration

• Assist the Sales and Service teams as needed with required documentation.
• Prepare Vehicle Delivery paperwork including state DMV required documentation for titling and registration purposes.
• Take all vehicle photos and uploading to SalesForce.
• Inventory tracking on all new and used vehicles.
• Helps follow up on customer service ROs including payment and WIP.
• Assist General Manager in with dealership forecasting and budgeting.
• Manage the title process and report title status in MobilityForce.
• Processes vehicle and warranty registrations.
• Answers BDC leads as they come in and distributes to sales team as necessary.
• Providing back up to sales if none are available.
• Must be accessible for BDC Sales calls / appointments on nights and weekends as needed.
• Submit for manufacturer incentives and rebates for sales team.
• Obtain finance paperwork and complete RSA and ESC contracts as appropriate.
• Manage Accounts Receivable responsibilities including daily deposits for all departments, account reconciliation, collection calls as needed, and required paperwork submittals to state and federal accounts for payment.
• Handle monthly petty cash reconciliation, credit card statements, gas log statements, expense reports, and check requests as needed.
• Manage and maintain all relationships with vendors, customers, and suppliers.
• Must be willing to travel to and represent the company at tradeshows, store openings and vendor trainings as needed (will include weekends).
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Working knowledge of all products and services provided by the company to our customers.
• Ability to answer customer questions on both vans and mobility equipment in the absence of the General Manager / Certified Sales Consultant.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.

Certified Home Access Consultant

Digital Marketing Director

General Manager

Sales General Manager

Service Manager

Mobility Consultant

Certified Mobility Consultant

General Manager

General Manager, Sales

General Manager

Commercial Vehicle Consultant

Commercial Vehicle Consultant

Sales Administrator