MobilityWorks

Administration

• Cheerfully and professionally greet clients when they enter the building.
• Answer incoming calls and direct professionally.
• Assist the Sales and Service teams as needed with required documentation.
• Prepare Vehicle Delivery paperwork including state DMV required documentation for titling and registration purposes.
• Manage the title process and report title status in MobilityForce.
• Submit warranties as necessary.
• Obtain finance paperwork and complete RSA and ESC contracts as appropriate.
• Manage Accounts Receivable responsibilities including daily deposits for sales, service, and rental department, account reconciliation, collection calls as needed, and required paperwork submittals to state and federal accounts for payment.
• Manage Accounts Payable responsibilities required by the corporate office. Monthly petty cash reconciliation, credit card statements, gas log statements, expense reports, and check requests as needed.
• Mange client accounts updating current information as needed.
• Process and distribute all incoming mail to the correct department at store and corporate level.
• Order general office supplies as needed.
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Manage the vehicle maintenance and schedule repairs as needed for the Rental Fleet.
• Create deal jackets for all inventory and manage the flow of deal jackets to align with vehicle movement.
• Collect client payment when service work is performed.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.

Sales Administrator

Consultant

• Acquire and maintain adequate product knowledge.
• Understand selling and utilize the selling process, following MobilityWorks established sales systems.
• Conduct in-home needs and site analysis to prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Assist prospects in securing all desired information.
• Use telephone, mail, fax, trade associations, outside organizations, influencers and other forms of communications to find prospects.
• Represent the company at trade, community and influencer events.
• Generate and maximize sales volume.
• Maintain effective customer follow-up procedures.

Certified Home Access Consultant

Manager

• Execute the store operations playbook flawlessly.
• Supervise all facets of the store's operations.
• Support overall company objectives and ensure consistent messaging.
• Provide store performance reports as required.
• Identify local market opportunities and utilize corporate support.
• Collaborate with HR to recruit and retain qualified candidates.
• Effectively manage team performance and provide coaching.
• Uphold customer treatment standards for complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives.
• Oversee and promote the sale of all company products and services.
• Manage incoming leads generated by the Business Development Center.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager on GM Scorecard review.
• Manage and maintain vehicle inventory in collaboration with Inventory team.
• Partner with the Service Manager to oversee service operations.
• Aim to achieve NPS results at or above the overall corporate average.
• Foster Employee Engagement by demonstrating leadership skills.

General Manager

• The General Manager holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives.
• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Inside Sales

• Provide service to customers by handling all inquiries and sales calls related to service installed equipment.
• Oversee the entire sales process of service-installed equipment from initial quote to final delivery.
• Track the sales and installation of accessories.
• Monitor the time of parts orders as well as the scheduling of installations.
• Troubleshoot delivery and/or product problems and delays, maintaining constant contact with customer during process.
• Complete cold calls to generate relationships with local referral sources.
• Implement a marketing plan to solicit sales and installations from auto dealers, DME companies, and prosthetic companies.
• Work with Service Manager to schedule equipment installations, perform vehicle delivery and product demonstrations, and complete required paperwork.
• Assist in maintaining dealer compliance with store by adhering to local rules and regulations.
• Assist Sales Consultants with obtaining various vehicle and conversion data.
• Act as sales liaison when consultant is unavailable.
• Sell aftermarket products to showroom customers.
• Oversee the receiving of all trade-in vehicles, ensuring that the maintenance, cleaning, photography, and documentation is completed in a timely manner.
• Provide back-up support to the rental and driver coordinator by assisting in the pickup, delivery, demonstration, and paperwork for store rentals.
• Use electronic contract manager to record sales activity.
• Comply with MobilityWorks’ mission and corporate values at all times.
• Adhere to all company policies and procedures.
• Complete other duties as assigned.

Inside Sales Specialist

Administrative Assistant

• Assist the Sales and Service teams as needed with required documentation.
• Prepare Vehicle Delivery paperwork including state DMV required documentation for titling and registration purposes.
• Take all vehicle photos and uploading to SalesForce.
• Inventory tracking on all new and used vehicles.
• Helps follow up on customer service ROs including payment and WIP.
• Assist General Manager in with dealership forecasting and budgeting.
• Manage the title process and report title status in MobilityForce.
• Processes vehicle and warranty registrations.
• Answers BDC leads as they come in and distributes to sales team as necessary.
• Providing back up to sales if none are available.
• Must be accessible for BDC Sales calls / appointments on nights and weekends as needed.
• Submit for manufacturer incentives and rebates for sales team.
• Obtain finance paperwork and complete RSA and ESC contracts as appropriate.
• Manage Accounts Receivable responsibilities including daily deposits for all departments, account reconciliation, collection calls as needed, and required paperwork submittals to state and federal accounts for payment.
• Handle monthly petty cash reconciliation, credit card statements, gas log statements, expense reports, and check requests as needed.
• Manage and maintain all relationships with vendors, customers, and suppliers.
• Must be willing to travel to and represent the company at tradeshows, store openings and vendor trainings as needed (will include weekends).
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Working knowledge of all products and services provided by the company to our customers.
• Ability to answer customer questions on both vans and mobility equipment in the absence of the General Manager / Certified Sales Consultant.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.

Administrative Assistant – Sales Department

Account Executive

• Engage with business owners, fleet managers, and organizations to understand their commercial vehicle requirements.
• Conduct thorough needs assessments to determine the most suitable vehicles based on payload capacity, cargo space, and other specific requirements.
• Provide expert advice and guidance on vehicle options, configurations, features, and upfitting possibilities.
• Develop and maintain a deep understanding of commercial vehicle models.
• Stay updated on industry trends, advancements, safety regulations, and emissions standards.
• Manage the complete sales process from initial contact to delivery, ensuring a seamless and positive customer experience.
• Build and nurture strong relationships with customers, understanding their unique business needs and becoming their trusted advisor.
• Stay informed about market trends, competitor offerings, and emerging technologies in the commercial vehicle industry.
• Collaborate with internal teams, such as finance, service, and inventory management, to ensure a smooth and efficient sales process.

Commercial Vehicle Sales Consultant

Recruitment

• Develop and execute full cycle recruiting plans for assigned regions
• Collaborate with hiring managers on recruitment needs
• Determine applicant requirements by reviewing job description and job qualifications.
• Assist with developing job descriptions and marketing tools for new positions
• Maintain regular follow-up with business partners to determine the success of recruiting plans and implementation
• Source a pipeline of qualified candidates in advance of need
• Research and recommend new sources for recruiting
• Convey company values and benefits to prospective employees
• Manage candidate experience including positioning the opportunity and company, conducting phone screens, coordinating interview schedules, summarizing feedback, making hiring recommendations, and managing the internal offer process
• Other duties as assigned

Talent Acquisition Specialist

• Assist the Sales and Service teams as needed with required documentation.
• Prepare Vehicle Delivery paperwork including state DMV required documentation for titling and registration purposes.
• Take all vehicle photos and uploading to SalesForce.
• Inventory tracking on all new and used vehicles.
• Helps follow up on customer service ROs including payment and WIP.
• Assist General Manager in with dealership forecasting and budgeting.
• Manage the title process and report title status in MobilityForce.
• Processes vehicle and warranty registrations.
• Answers BDC leads as they come in and distributes to sales team as necessary.
• Provide back up to sales if none are available.
• Manage Accounts Receivable responsibilities including daily deposits for all departments.
• Handle monthly petty cash reconciliation, credit card statements, gas log statements, expense reports, and check requests as needed.
• Manage and maintain all relationships with vendors, customers, and suppliers.
• Willing to travel to and represent the company at tradeshows, store openings, and vendor trainings.

• Completely know inventory status of in-stock and on-order vans, including targeted or over-age inventory in software system.
• Treat all customers in an enthusiastic, courteous, and helpful manner.
• Strive for complete customer satisfaction at all times.
• Prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Complete all paperwork accurately and quickly, as defined by branch policies and procedures.
• Comply with branch policy in all activities, including customer follow-up, customer referral, prospecting, hours, data entry, etc.
• Understand selling and utilize the selling process, following the established sales systems. Effectively sell all products and services, as required by the General Manager.

Automotive Sales Consultant

• Professionally greet customer when they enter the building.
• Answer phones & direct calls professionally for Service and Rental Department.
• Cashier for Service Department.
• Submit Warranties.
• Scheduling for the Service Side.
• Invoicing Commercial Clients.
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Manage the vehicle maintenance and schedule repairs as needed for the Rental Fleet.
• Coordinate service valet pick up, delivery, and service rental units.

Administrative Assistant – Service Department

• The General Manager holds the responsibility of executing the store operations playbook flawlessly.
• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Service Administrator

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.