MobilityWorks

IT Support

• Provide Level-1 support within the IT support system through accurate troubleshooting and recording for hardware and software issues.
• Competently and professionally field Level-1 support for day-to-day technical inquiries from staff members.
• Perform remote troubleshooting through established diagnostic techniques and by asking pertinent questions.
• Handle or assist with other technical duties: Account provisioning and deprovisioning.
• Provide supporting role for IT projects.
• Assist with maintaining technical documentation.
• Assist with maintaining and developing company knowledge base.
• Escalate unresolvable issues to Level 2 support specialists according to protocol.
• Work within helpdesk system to thoroughly, professionally and expediently report and document all activities.
• Availability after standard business hours on an "on call" basis may be required in some instances.

IT Support Specialist

Account Executive

• Completely know inventory status of in-stock and on-order vans, including targeted or over-age inventory in software system.
• Treat all customers in an enthusiastic, courteous, and helpful manner.
• Strive for complete customer satisfaction at all times.
• Prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Complete all paperwork accurately and quickly, as defined by branch policies and procedures.
• Comply with branch policy in all activities, including customer follow-up, customer referral, prospecting, hours, data entry, etc.
• Understand selling and utilize the selling process, following the established sales systems.
• Effectively sell all products and services, as required by the General Manager.

Automotive Sales Consultant

• Completely know inventory status of in-stock and on-order vans, including targeted or over-age inventory in software system.
• Treat all customers in an enthusiastic, courteous, and helpful manner. Strive for complete customer satisfaction at all times.
• Prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Complete all paperwork accurately and quickly, as defined by branch policies and procedures.
• Comply with branch policy in all activities, including customer follow-up, customer referral, prospecting, hours, data entry, etc.
• Understand selling and utilize the selling process, following the established sales systems.
• Effectively sell all products and services, as required by the General Manager.

Administration

• Professionally greet customer when they enter the building.
• Answer phones & direct calls professionally for Service and Rental Department.
• Cashier for Service Department. Submit Warranties.
• Scheduling for the Service Side. Invoicing Commercial Clients.
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Manage the vehicle maintenance and schedule repairs as needed for the Rental Fleet.
• Coordinate service valet pick up, delivery, and service rental units.

Service Administrator

• Cheerfully and professionally greet clients when they enter the building.
• Answer incoming calls and direct professionally.
• Assist the Sales and Service teams as needed with required documentation.
• Prepare Vehicle Delivery paperwork including state DMV required documentation for titling and registration purposes.
• Manage the title process and report title status in MobilityForce.
• Submit warranties as necessary.
• Obtain finance paperwork and complete RSA and ESC contracts as appropriate.
• Manage Accounts Receivable responsibilities including daily deposits for sales, service, and rental department, account reconciliation, collection calls as needed, and required paperwork submittals to state and federal accounts for payment.
• Manage Accounts Payable responsibilities required by the corporate office. Monthly petty cash reconciliation, credit card statements, gas log statements, expense reports, and check requests as needed.
• Mange client accounts updating current information as needed.
• Process and distribute all incoming mail to the correct department at store and corporate level.
• Order general office supplies as needed.
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Manage the vehicle maintenance and schedule repairs as needed for the Rental Fleet.
• Create deal jackets for all inventory and manage the flow of deal jackets to align with vehicle movement.
• Collect client payment when service work is performed.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.

Sales Administrator

Consultant

• Acquire and maintain adequate product knowledge.
• Understand selling and utilize the selling process, following MobilityWorks established sales systems.
• Conduct in-home needs and site analysis to prepare and provide quotes for prospects in a complete, accurate, and timely manner.
• Assist prospects in securing all desired information.
• Use telephone, mail, fax, trade associations, outside organizations, influencers and other forms of communications to find prospects.
• Represent the company at trade, community and influencer events.
• Generate and maximize sales volume.
• Maintain effective customer follow-up procedures.

Certified Home Access Consultant

Manager

• Execute the store operations playbook flawlessly.
• Supervise all facets of the store's operations.
• Support overall company objectives and ensure consistent messaging.
• Provide store performance reports as required.
• Identify local market opportunities and utilize corporate support.
• Collaborate with HR to recruit and retain qualified candidates.
• Effectively manage team performance and provide coaching.
• Uphold customer treatment standards for complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives.
• Oversee and promote the sale of all company products and services.
• Manage incoming leads generated by the Business Development Center.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager on GM Scorecard review.
• Manage and maintain vehicle inventory in collaboration with Inventory team.
• Partner with the Service Manager to oversee service operations.
• Aim to achieve NPS results at or above the overall corporate average.
• Foster Employee Engagement by demonstrating leadership skills.

General Manager

• The General Manager holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives.
• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Inside Sales

• Provide service to customers by handling all inquiries and sales calls related to service installed equipment.
• Oversee the entire sales process of service-installed equipment from initial quote to final delivery.
• Track the sales and installation of accessories.
• Monitor the time of parts orders as well as the scheduling of installations.
• Troubleshoot delivery and/or product problems and delays, maintaining constant contact with customer during process.
• Complete cold calls to generate relationships with local referral sources.
• Implement a marketing plan to solicit sales and installations from auto dealers, DME companies, and prosthetic companies.
• Work with Service Manager to schedule equipment installations, perform vehicle delivery and product demonstrations, and complete required paperwork.
• Assist in maintaining dealer compliance with store by adhering to local rules and regulations.
• Assist Sales Consultants with obtaining various vehicle and conversion data.
• Act as sales liaison when consultant is unavailable.
• Sell aftermarket products to showroom customers.
• Oversee the receiving of all trade-in vehicles, ensuring that the maintenance, cleaning, photography, and documentation is completed in a timely manner.
• Provide back-up support to the rental and driver coordinator by assisting in the pickup, delivery, demonstration, and paperwork for store rentals.
• Use electronic contract manager to record sales activity.
• Comply with MobilityWorks’ mission and corporate values at all times.
• Adhere to all company policies and procedures.
• Complete other duties as assigned.

Inside Sales Specialist

Administrative Assistant

• Assist the Sales and Service teams as needed with required documentation.
• Prepare Vehicle Delivery paperwork including state DMV required documentation for titling and registration purposes.
• Take all vehicle photos and uploading to SalesForce.
• Inventory tracking on all new and used vehicles.
• Helps follow up on customer service ROs including payment and WIP.
• Assist General Manager in with dealership forecasting and budgeting.
• Manage the title process and report title status in MobilityForce.
• Processes vehicle and warranty registrations.
• Answers BDC leads as they come in and distributes to sales team as necessary.
• Providing back up to sales if none are available.
• Must be accessible for BDC Sales calls / appointments on nights and weekends as needed.
• Submit for manufacturer incentives and rebates for sales team.
• Obtain finance paperwork and complete RSA and ESC contracts as appropriate.
• Manage Accounts Receivable responsibilities including daily deposits for all departments, account reconciliation, collection calls as needed, and required paperwork submittals to state and federal accounts for payment.
• Handle monthly petty cash reconciliation, credit card statements, gas log statements, expense reports, and check requests as needed.
• Manage and maintain all relationships with vendors, customers, and suppliers.
• Must be willing to travel to and represent the company at tradeshows, store openings and vendor trainings as needed (will include weekends).
• Manage the vehicle rental department, schedule rentals, train rental clients on the use of the adaptive equipment, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis.
• Working knowledge of all products and services provided by the company to our customers.
• Ability to answer customer questions on both vans and mobility equipment in the absence of the General Manager / Certified Sales Consultant.
• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.

Administrative Assistant – Sales Department

• Engage with business owners, fleet managers, and organizations to understand their commercial vehicle requirements.
• Conduct thorough needs assessments to determine the most suitable vehicles based on payload capacity, cargo space, and other specific requirements.
• Provide expert advice and guidance on vehicle options, configurations, features, and upfitting possibilities.
• Develop and maintain a deep understanding of commercial vehicle models.
• Stay updated on industry trends, advancements, safety regulations, and emissions standards.
• Manage the complete sales process from initial contact to delivery, ensuring a seamless and positive customer experience.
• Build and nurture strong relationships with customers, understanding their unique business needs and becoming their trusted advisor.
• Stay informed about market trends, competitor offerings, and emerging technologies in the commercial vehicle industry.
• Collaborate with internal teams, such as finance, service, and inventory management, to ensure a smooth and efficient sales process.

IT Support Specialist

Automotive Sales Consultant

Automotive Sales Consultant

Service Administrator

Sales Administrator

Certified Home Access Consultant

General Manager

General Manager

Inside Sales Specialist

Administrative Assistant – Sales Department

Commercial Vehicle Sales Consultant