Mobility

General

• Define the global product roadmap to open new revenue streams and increase client retention
• Manage and mentor domain-specific automotive technology research teams
• Lead voice-of-the-customer insight gathering and market research initiatives
• Identify unmet customer needs and translate them into actionable product features
• Own the P&L of the product portfolio
• Help shape global sales strategy and market penetration
• Partner with engineering, product, research, marketing, and sales teams to ensure product delivery and market traction
• Oversee global, multidisciplinary research teams across connected car, electronics, chassis, ADAS, infotainment, and interior systems
• Support existing products and conceive and develop new products with accountability for global revenue and product strategy

Automotive Technology Division Lead

Director

• Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
• Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists
• Identify and capitalize on revenue generation (upsell) opportunities
• Manage and report all identified KPIs including retention, revenue and operational metrics
• Lead, coach and develop a team of 8-10 FTE’s
• Primary contact for dealer management teams
• Manages the overall client relationship and handles issues that have been escalated
• Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews
• Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
• Support company growth targets by generating new business referrals
• Partner with Business Development team to achieve long-term company goals
• Ensure employee engagement by cultivating his/her direct reports
• Deliver training to team members as part of the onboarding process and ongoing growth development

Automotive Technology Division Lead

Director, Dealer Relations