Director, Dealer Relations

Mobility

Director of Dealer Relations managing dealer relationships and revenue in Florida for automotiveMastermind. Leading a team and ensuring product value to clients.

Posted 7/30/2026full-timeRemote • Florida • 🇺🇸 United StatesLead💰 $150,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account and revenue retention, dealer relationship management, and team leadership within the luxury automotive retail sector. Proficient in utilizing CRM tools to enhance customer success and drive business growth through effective communication and relationship-building.

Highest-signal resume keywords

Account And Revenue RetentionDealer Relationship ManagementTeam LeadershipCRM Tools ProficiencySales And Marketing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue GenerationKPI ManagementProduct ImplementationPerformance Review

Soft Skills

Strong Verbal CommunicationStrong Influencing SkillsRelationship DevelopmentNegotiation SkillsFeedback Solicitation

Certifications & Qualifications

Bachelor’s Degree In Business ManagementBachelor’s Degree In Marketing

Industry Keywords

Luxury Automotive RetailCustomer SuccessService Level AgreementsBusiness DevelopmentEmployee Engagement

About the role

Key responsibilities & impact

Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists
Identify and capitalize on revenue generation (upsell) opportunities
Manage and report all identified KPIs including retention, revenue and operational metrics
Lead, coach and develop a team of 8-10 FTE’s
Primary contact for dealer management teams
Manages the overall client relationship and handles issues that have been escalated
Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews
Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
Support company growth targets by generating new business referrals
Partner with Business Development team to achieve long-term company goals
Ensure employee engagement by cultivating his/her direct reports
Deliver training to team members as part of the onboarding process and ongoing growth development

Requirements

What you’ll need

Bachelor’s degree in Business Management, Marketing or a related field, or relevant work experience
8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment
Prior management experience leading and managing field teams
Significant experience working with CRM tools
Strong verbal and writing communication
Strong influencing skills
Ability to develop meaningful relationships
Negotiate effectively, finding win-win solutions in a non-confrontational way
Proactively solicit feedback
Regularly assess individual performance and adapt your work to achieve better results
Passionate, enthusiastic, can do attitude
Vested interest in the company’s success.

Benefits

Comp & perks

In addition to base compensation, this role is eligible for an annual incentive plan
This role is eligible to receive additional S&P Global benefits