MO Studio

Designer

• Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, journey maps, and other design artifacts.
• Implement mixed-method discovery approaches that uncover deep insights about the interactions between systems, business processes, and people.
• Lead the co-design and iteration of low and high-fidelity service design artifacts to validate assumptions, uncover pain points, and identify opportunities that resonate with VA staff.
• Collaborate with product managers, data scientists, data engineers and other service designers to ensure the accurate and timely application of knowledge onto downstream deliverables.
• Create and nurture relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to validate assumptions, socialize insights, and facilitate sensemaking.
• Engage peers within the government ecosystem to proactively and collaboratively problem solve issues that impact our ability to deliver desired outcomes.

Service Designer

Product Manager

• Uncover complex problems and break them down into components.
• Prioritize work from concept to delivery, and drive toward desired outcomes with evidence-based decisions and attention to detail.
• Understand opportunities and constraints across business, technical architecture, and end-user needs.
• Design for change by creating and nurturing relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to ensure the seamless rollout of new solutions and features.
• Engage peers within the government ecosystem to proactively and collaboratively problem solve issues that impact our ability to deliver desired outcomes.

Service Designer

Product Manager – DAMES