MO Studio

Product Manager

• Partner with program stakeholders to translate their program vision into a product strategy and delivery plan
• Define and manage program-wide roadmap, goals / objectives, and product strategy informed by user research, quantitative data, and client needs
• Oversee multiple cross-functional teams to ensure iterative delivery, effective roadmapping and prioritization, and consistent release of customer-insights-driven features to market
• Collaborate with / lead other PMs in feature prioritization, outcomes-driven success metrics definition, qual and quant data collection, user research, general solutioning, and sprint planning
• Act as main point of contact for clients, fostering strong relationships and ensuring accurate understanding of client values and needs and continuous buy-in on product strategy and roadmap
• Ensure successful delivery of impactful solutions, at times by scrubbing in to help craft epics and user stories, write specifications, craft GTM plans, collect analytics, synthesize user research findings, etc
• Lead / facilitate major workshops or design thinking methods with clients and other stakeholders
• Empower and coach teammates to effectively propose solutions to clients that map to client values and needs
• Understand opportunities and constraints across the business, technical architecture, end-user needs, and client needs; ruthlessly focus teams and work on the highest priority solutions.
• Proactively identify and manage risks, dependencies, and tradeoffs and communicate internally and with leadership to ensure operational support for product delivery
• Proactively engage with impacted customers and clients across the ecosystem, to ensure the seamless rollout and adoption of new solutions
• Directly manage and mentor other PMs on the program
• Lead technical approach solutioning for bid proposals, and help shape organic growth within current contracts / programs
• Collaborate internally with Digital Services Leaders to shape and grow product capabilities within the MO product team

Staff Product Manager

Product Designer

• Collaborate with a cross-functional team of product managers, engineers and designer /researchers to deliver positive, accessible and impactful user experiences.
• Using relevant human centered design methods, develop and lead approaches to discovery that establish research objectives, directly involve users, and provide stakeholders with a deeper understanding of the environment (and its opportunities and constraints) as well as the key problems to solve.
• Design, test and rapidly iterate on prototypes to evaluate assumptions with users, demonstrate fixes for their issues, and get us closer to the envisioned service delivery state.
• Create deliverables that drive the product vision, using a mix of design systems, research findings, wireframes, sitemaps, flowcharts, storyboards, and user stories, personas and journey maps.
• Participate in peer reviews with other designers and provide / receive direct and actionable feedback that empowers continuous learning and improvement. Proactive capturing of user insights, design opportunities, and translation into documentation of user stories and product requirements.
• Commit to inclusive and accessible product designs and builds.

UX Designer

DevOps Engineer

• Build, maintain, and optimize CI/CD pipelines for, ensuring automated pipelines support **zero-downtime deployments**. Ensure CI/CD pipelines enforce:
• Code scanningDependency scanning
• Secrets management
• Secure deployment configurations
• Integrate automated test suites (unit, integration, API, end-to-end) into pipelines.
• Build infrastructure automation (IaC) for consistent environment provisioning.
• Implement dashboards, logging, alerting, and reliability metrics (SLOs/SLIs).
• Support 24/7 on-call rotations for outages, PII issues, and application incidents. Perform root-cause analysis and lead reliability improvements.
• Support ATO, security scans, compliance reporting, and remediation activities.
• Automate infrastructure tasks, monitoring, deployments, and environment setup.
• Support creation of synthetic data and test dataset pipelines to compensate for non-production data gaps.

DevOps/Software Engineer

Solutions Engineer

• Support our government client by designing intuitive and sustainable customer experiences
• Collaborate with a small cross-functional team of technologists for Department of Veterans Affairs
• Create products and experiences that improve lives

Data Integration Engineer – Contingent

Full-stack Engineer

• Own the overall technical architecture across BTSSS, including integrations with vets-api, Travel Pay API, Dynamics-based portals, and enterprise VA systems (iFAMS, CARMA, FSC, Cerner, MPI).
• Drive modernization and refactoring efforts, such as enhancements to Microsoft Dynamics configuration and API enhancements.
• Define and enforce engineering best practices:
• Code quality, reviews, patterns, secure coding
• Test automation standard sCI/CD best practices
• Accessibility & 508 compliance expectations for development
• Ensure compliance with VA TRM, FedRAMP, security policies, and ATO requirements.
• Provide leadership across software engineers, test automation engineers, DevOps/SRE, and data engineers.
• Conduct architectural reviews, guide design sessions, and mentor developers in modern engineering methods.
• Support continuous knowledge transfer and the requirement for living documentation from day one.
• Collaborate with Agile teams in two-week iterations, ensuring engineering readiness and consistent technical direction.
• Support production operations, including high-severity incident guidance, triage, and problem management.
• Work with product owners, VA stakeholders, and integration partners to clarify requirements and technical changes.

Staff Software Engineer

• Collaborate with cross-functional teams and partners to define, and ship new systems and features.
• Help lead other engineers and set standards for clean, maintainable, efficient code and processes.
• Conduct design and code reviews to ensure the quality of the codebase for React Native and Github Actions.
• Troubleshoot and debug complex software issues.
• Assist with pitches and proposals to prospective clients, showcasing MO’s technical capabilities and solutions.
• Develop and present technical components of proposals to potential clients.
• Fulfill Engineering Lead duties when circumstances necessitate.

Senior Software Engineer – Mobile

• Collaborate with cross-functional teams and partners to define, design, and ship new systems and features
• Participate in technical roadmap and architecture planning
• Work with other engineers and set standards for clean, maintainable, and efficient code
• Work with designers to review solutions for technical feasibility and accessibility
• Participate in design and code reviews to ensure the quality of the codebase
• Troubleshoot and debug complex software issues

Junior Software Engineer

Research Scientist

• Independently design and execute both quantitative and qualitative research studies, including interviews, surveys, and remote usability testing on mobile devices
• Continuously analyze qualitative user feedback from multiple sources to identify key themes and opportunities to inform mobile product development
• Interpret quantitative data to understand user behaviors, trends, and patterns
• Synthesize complex information into actionable insights that inform decision-making across teams
• Advocate for user needs and outcomes through evidence-based insights and recommendations
• Translate complex research findings into clear, compelling, and concise presentations and reports for diverse audiences, including both technical and non-technical stakeholders
• Collaborate with cross-functional teams, such as product managers, designers, and engineers, to integrate research findings into business and product strategy
• Evaluate and improve feedback mechanisms, adding new metrics or data sources where valuable
• Use AI in the process of planning and synthesizing research data
• Directly manage and mentor designers and researchers, empowering excellent performance and continuous professional growth

Senior Researcher

• Collaborate with cross-functional teams and partners to define, and ship new systems and features.
• Lead technical roadmap and architecture planning.
• Lead other engineers and set standards for clean, maintainable, efficient code and processes.
• Build relationships with customer-side engineering stakeholders and Product Owners.
• Conduct design and code reviews to ensure the quality of the codebase for React Native, Ruby on Rails, and Github Actions.
• Troubleshoot and debug complex software issues.
• Participate in the hiring process (e.g., submitting referrals, conducting interviews, improving hiring practices).
• Assist with pitches and proposals to prospective clients, showcasing MO’s technical capabilities and solutions.
• Collaborate with business development teams to identify opportunities for new projects and client engagements.
• Develop and present technical components of proposals to potential clients.