Service Designer

MO Studio

Service Designer supporting the U.S. Department of Veterans Affairs.

Posted 6/1/2026full-timeRemote • Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Kansas, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $113,500 per yearWebsite

About the role

Key responsibilities & impact

Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, journey maps, and other design artifacts.
Implement mixed-method discovery approaches that uncover deep insights about the interactions between systems, business processes, and people.
Lead the co-design and iteration of low and high-fidelity service design artifacts to validate assumptions, uncover pain points, and identify opportunities that resonate with VA staff.
Collaborate with product managers, data scientists, data engineers and other service designers to ensure the accurate and timely application of knowledge onto downstream deliverables.
Create and nurture relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to validate assumptions, socialize insights, and facilitate sensemaking.
Engage peers within the government ecosystem to proactively and collaboratively problem solve issues that impact our ability to deliver desired outcomes.

Requirements

What you’ll need

3+ years of industry experience in research, UX design and/or service design leading complex projects with numerous stakeholders.
Excellent organizational skills that enable you to manage high-profile, medium-to-high complexity projects within a dynamic organizational environment.
Passion for and high competence in conducting research across both undefined problem spaces, utilizing design research and strategic thinking to frame insights.
Experience working in cross-functional teams using agile methodologies.
A desire to seek different perspectives, and ask for help when needed.
Experience uncovering processes, methods, tools and evolving approaches to align with client expectations.
Ability to visualize and express complex ideas clearly and succinctly.
Demonstrated ability to leverage AI-enabled tools and emerging technologies to accelerate research synthesis, improve communication clarity, streamline workflows, and enhance team outcomes while applying strong human judgment and mission understanding.
Comfort operating in ambiguous and rapidly evolving environments, with a proactive mindset toward experimentation, continuous learning, and improving systems, processes, and ways of working.

Benefits

Comp & perks

Comprehensive health coverage (medical, dental, and vision)
401(k) with company match
Unlimited Paid Time Off (PTO)
Company-sponsored short- and long-term disability, plus life insurance
Company-sponsored parental leave
Meaningful opportunities for career growth and learning

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UX designservice designdesign researchstrategic thinkingagile methodologiesresearch synthesisvisualizationproblem-solvingiterationmixed-method discovery

Soft Skills

organizational skillscollaborationcommunicationrelationship buildingproactive mindsetadaptabilitycritical thinkingcreativityempathyteamwork