MKS Instruments

Senior ServiceNow Engineer

MKS Instruments

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Participate in the full lifecycle of ServiceNow delivery from requirements and design through build, test, and deployment.
  • Design and implement customized workflows, automation, UI policies, business rules, client scripts, Script Includes, and integrations.
  • Configure and enhance core modules (ITSM, ITOM, SPM, HAM, SAM) as needed.
  • Develop and maintain integrations using REST/SOAP APIs and other secure integration frameworks.
  • Ensure designs align with enterprise architecture, coding standards, and ServiceNow best practices.
  • Partner with product owners, process owners, and business stakeholders to gather requirements and translate them into user stories and technical specifications.
  • Facilitate workshops and discovery sessions to understand current-state processes and identify opportunities for improvement.
  • Define acceptance criteria and support UAT planning, execution, and defect resolution.
  • Serve as a subject-matter expert on ServiceNow capabilities, advising customers on the best way to solve business challenges.
  • Provide Tier 2/3 support, troubleshoot complex issues, and perform root-cause analysis.
  • Support platform upgrades, patching, release cycles, and instance management processes.
  • Identify automation opportunities, streamline workflows, and help reduce manual effort and technical debt.
  • Maintain accurate technical documentation, process guides, and design specifications.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience.
  • 5+ years of hands-on experience designing, developing, and supporting enterprise-scale ServiceNow solutions.
  • Strong proficiency in JavaScript, HTML/CSS, Glide API, and server/client-side scripting across the platform.
  • Experience implementing and customizing modules such as Incident, Problem, Change, CMDB, Request, Knowledge, discovery/CMDB integrations, and automation flows.
  • Hands-on experience integrating ServiceNow with third-party systems via REST, SOAP, Web Services, MID Server, and IntegrationHub.
  • Excellent problem-solving skills, attention to detail, and ability to communicate clearly with both technical and non-technical audiences.
Benefits
  • MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.
  • On-the-job and formal training.
  • Educational assistance.
  • Diverse and inclusive work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptHTMLCSSGlide APIREST APIsSOAP APIsServiceNowUATautomationintegration
Soft Skills
problem-solvingattention to detailcommunication