Mixpanel

Senior Account Manager

Mixpanel

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
  • Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
  • Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
  • Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
  • Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
  • Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
  • Keep customers informed of new product releases, relevant betas, and upcoming features
  • Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations
  • Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.
  • Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.

Requirements

  • 3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager.
  • Experience managing a book of business in the $1M-$2.5M range.
  • Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.
  • Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player.
  • Adaptability — you understand that change is constant, and you embrace it.
  • Agility and resilience — you move quickly and encourage continued improvement.
  • Strong work ethic, desire to learn, and a drive to excel.
  • Curiosity for the product analytics space.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSaccount managementdata analyticsproduct adoptioncustomer feedbackrevenue forecastingimplementation coachinganalytics strategybusiness valuegrowth opportunities
Soft Skills
effective communicationcollaborationinterpersonal skillsadaptabilityagilityresiliencestrong work ethicdesire to learndrive to excelcuriosity