Senior Professional Services Manager
Mixpanel
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Act as an Executive Advisor for key technical leaders within our customer base and build/maintain strong relationships with senior leadership level personas in enterprise accounts.
- Work closely with Sales to structure new business opportunities and develop comprehensive proposals and presentations for customers.
- Develop tooling, methodologies, and collateral to communicate the value of Mixpanel
- Build repeatable frameworks and industry playbooks to be utilized by Customer Success and partners to sell and deliver solutions beyond initial onboarding.
- Act as the strategic point of contact for a small portfolio of Enterprise customers, owning the strategy and execution plan for key milestones like proof-of-value, time-to-value, and long-term retention/growth.
- Conduct customer, market, and industry research to continuously develop and refine Mixpanel’s service capabilities and organized offerings.
- Present at industry events and represent Mixpanel as a thought leader at executive meetings.
- Author and deliver thought leadership content (e.g., blog posts, white papers) with an opinionated point-of-view on industry trends (e.g., data architecture best practices, analytics/metrics strategy) and highlight the impact of successful services engagements.
Requirements
- 7+ years of experience in Management Consulting or Professional Services roles at B2B SaaS companies with a track record of successful business development and delivery.
- Proven ability to partner with Sales on large enterprise deals, acting as a technical and strategic advisor to define complex people, process, and technology requirements that extend beyond standard "happy path" onboarding.
- Technical expertise in data and analytics, including hands-on experience with Digital Analytics and Product Analytics. Deep knowledge of customer data platforms and their specific place within a company's overall data architecture.
- Strong executive presence, and experience running workshops with customer executives (onsite and virtual) and the ability to create digestible, aesthetically pleasing deliverables.
- Experience with building practice areas and organized, repeatable offerings is highly desirable.
- Experience with program and change management specifically regarding enterprise transformations, digital transformation, and SaaS adoption.
- Technically curious and willing to work across go-to-market teams with a focus on reusable assets and upleveling others
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsdigital analyticsproduct analyticscustomer data platformsdata architecturebusiness developmentprogram managementchange managemententerprise transformationSaaS adoption
Soft skills
executive presencerelationship buildingstrategic advisingworkshop facilitationcommunicationthought leadershiptechnical curiositycollaborationpresentation skillsorganizational skills