Ticket Management: Overseeing and resolving technical support requests and cybersecurity issues efficiently.
Customer Training: Conducting training sessions for new customer team members and providing deep dives into new platform features.
Feature Deployment: Handling the setup and configuration of new features and specialized functionality for existing clients.
Technical Consulting: Helping customers write scheduled tasks and develop custom queries to maximize platform utility.
Relationship Building: Building strong, lasting relationships with key customer stakeholders to drive platform adoption and usage.
Cross-Functional Collaboration: Collaborating with security operations, engineering, and product teams to communicate customer needs and feedback.

Requirements

Education: Bachelor’s degree in Computer Science, Cyber Security, or a relevant field, or equivalent experience.
Experience: 2-4 years in a customer-facing Customer Success or Technical Support role.
Core Technical Skills:
SIEM & NTA: Experience supporting and troubleshooting SIEM and Network Traffic Analysis platforms in customer environments.
Networking: Solid understanding of networking fundamentals and Syslog-based log ingestion.
Linux: Hands-on experience administering and troubleshooting RHEL, Rocky Linux, and Ubuntu systems.
Kubernetes: Familiarity with Kubernetes and containerized deployments preferred.
Soft Skills:
Strong interpersonal and communication skills, with the ability to explain technical concepts clearly and concisely to diverse audiences.
Proven ability to train customers and present complex information in an engaging, accessible manner.
Skilled at building rapport and collaborating effectively with both customers and internal teams.
Able to work independently or as part of a cross-functional team.
Demonstrates self-awareness, empathy, and composure when navigating complex or high-pressure situations.
Strong problem-solving and troubleshooting abilities in complex cybersecurity environments.
Acts with integrity and maintains a positive, professional attitude in challenging circumstances.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SIEMNetwork Traffic AnalysisLinuxRHELRocky LinuxUbuntuKubernetestroubleshootingscheduled taskscustom queries

Soft Skills

interpersonal skillscommunication skillstrainingrapport buildingcollaborationindependenceself-awarenessempathyproblem-solvingcomposure

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Cyber Security