MixMode

Support Engineer

• Ticket Management: Overseeing and resolving technical support requests and cybersecurity issues efficiently.
• Customer Training: Conducting training sessions for new customer team members and providing deep dives into new platform features.
• Feature Deployment: Handling the setup and configuration of new features and specialized functionality for existing clients.
• Technical Consulting: Helping customers write scheduled tasks and develop custom queries to maximize platform utility.
• Relationship Building: Building strong, lasting relationships with key customer stakeholders to drive platform adoption and usage.
• Cross-Functional Collaboration: Collaborating with security operations, engineering, and product teams to communicate customer needs and feedback.

Customer Support Engineer