Mittera

Operations

• Provide first line and mid-tier support for the Technology Services help desk
• Perform triage, issue remediation, and analysis for improvements
• Deliver standard and ad hoc reporting
• Monitor requests to ensure prompt attention and response
• Analyze work process flow and incident data for improvements
• Validate updates through testing and ensure accurate deployment
• Manage scheduled and ad hoc SQL based reports

Application Support and Operations Analyst

• Provide operational and administrative support to MLS logistics team
• Ensure accurate data entry, shipment setup, and system integrity within the Transportation Management System (TMS)
• Enter and validate shipment data within TMS
• Create loads and generate shipping documents (Rate Confirmations, BOL’s, Etc)
• Assist with tracking shipments and flagging exceptions
• Support carrier setup and onboarding processes
• Schedule pickups and appointments
• Maintain accurate shipment and customer data
• Assist with freight audit and invoice validation
• Support plant onboarding and data cleanup
• Perform other duties as assigned

Logistics Operations Specialist

Account Manager

• Provide end-to-end ownership of assigned MLS accounts
• Act as the primary point of accountability for customer alignment and operational execution
• Translate customer requirements into scalable, sustainable processes within LogiFlow
• Drive service excellence, cost efficiency, and cross-plant operational alignment
• Lead the onboarding of new customer accounts
• Develop, oversee, and continuously optimize routing strategies
• Serve as the primary point of contact for assigned customer relationships
• Monitor and analyze key performance indicators related to service, cost, and execution
• Drive continuous improvement initiatives to enhance efficiency, scalability, and operational performance
• Partner closely with the Logistics team to identify, address, and resolve execution challenges
• Own customer escalations and manage resolution through to successful closure
• Standardize processes and best practices across plant locations
• Perform additional responsibilities as required to meet organizational objectives

Application Support and Operations Analyst

Logistics Operations Specialist

Senior Account Manager