Mittera

Support Engineer

• The Application Support Analyst provides first line and mid-tier support for the Technology Services help desk.
• This role focuses on triage, issue remediation, incremental improvements, delivering standard and ad hoc reporting, storefront product and site updates, and other routine tasks that keep applications and workflows running smoothly.
• Serve as the first point of contact for support tickets across multiple help desk systems.
• Perform triage, gather details, classify issues, and resolve small or well-defined defects.
• Identify recurring issues and patterns, recommending and implementing corrective actions where appropriate.
• Handle system notifications/alerts and route appropriately.
• Perform storefront product and site updates including pricing, content, catalogs, and configuration changes.
• Manage scheduled and ad hoc SQL based reports and validate data accuracy.