Application Support and Operations Analyst

Mittera

Application Support Analyst providing first line and mid-tier support for Technology Services help desk. Focusing on triage, issue remediation, reporting, and monitoring.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

ASP.NET.NETSQL

About the role

Key responsibilities & impact

Provide first line and mid-tier support for the Technology Services help desk
Perform triage, issue remediation, and analysis for improvements
Deliver standard and ad hoc reporting
Monitor requests to ensure prompt attention and response
Analyze work process flow and incident data for improvements
Validate updates through testing and ensure accurate deployment
Manage scheduled and ad hoc SQL based reports

Requirements

What you’ll need

SQL proficiency
ASP.NET fundamentals
Help desk or IT support experience (1–3 years)
Familiarity with scripting (PowerShell, batch)
Knowledge of REST APIs, JSON, and general web application concepts
Understanding of Windows Server basics, networking fundamentals, and HTTP error codes
Leveraging AI: Comfort using AI-assisted tools to improve productivity and quality
Strong desire for a career path in technical support

Benefits

Comp & perks

Health insurance
Paid time off
Flexible working arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLASP.NETPowerShellbatch scriptingREST APIsJSONweb application conceptsWindows Servernetworking fundamentalsHTTP error codes

Soft Skills

problem-solvingcommunicationanalytical thinkingattention to detailcustomer servicetime managementadaptabilityteam collaborationinitiativedesire for career growth