Mitsubishi Motors North America, Inc.

Sales

• Build strong, trust‑based relationships with dealer principals and key personnel to drive engagement, performance, loyalty, and profitability.
• Serve as the Region’s primary MMNA leader, ensuring consistent execution of the Mitsubishi brand experience and strategic priorities.
• Analyze market trends and dealer performance to identify growth opportunities and implement effective, data‑driven strategies; share insights to support national performance.
• Partner cross‑functionally (Dealer Development, Marketing, Aftersales, Operations, Finance) to support dealer initiatives and resolve issues quickly.
• Oversee retail and wholesale sales execution to ensure the Region meets national objectives.
• Represent MMNA at regional dealer meetings, events, and industry forums.
• Lead, mentor, and develop District Sales Managers to achieve sales and customer satisfaction goals while fostering open communication, teamwork, creativity, and accountability.
• Establish clear performance metrics, conduct regular coaching, and provide actionable feedback to drive results.
• Ensure DSMs fully leverage internal systems, reporting tools, and Mitsubishi initiatives to support dealer performance; align closely with Aftersales leadership.
• Travel regularly with DSMs to observe, coach, and model best‑practice dealer engagement, helping the team anticipate needs, remove obstacles, and improve customer satisfaction.

Regional Sales Manager

• Drive Aftersales performance for both MMNA and dealer partners in the Region by achieving and exceeding profitability targets, growing customer pay business, improving the customer experience (and CSI scores), increasing customer retention and loyalty, and boosting parts and accessory sales.
• Serve as an expert consultant to Mitsubishi Motors dealer partners within the Region, providing knowledge, feedback, and expertise on “all things Aftersales” to dealer partners. Regularly visit dealer partners within the Region, serving as a brand ambassador and advocate for Mitsubishi Motors.
• Provide innovative guidance to dealer partners to maximize their profitability in parts, accessories, and in the service drive.
• Lead national parts and service process initiatives to establish and maintain a consistent and exceptional Mitsubishi brand across all dealer partners in the Region.
• Work closely with Regional Sales Manager and Dealer Development Manager in the West Region to explore new markets, support new dealerships, and provide best in class consultative services to help our dealer partners succeed in the Aftersales area and overall.
• Lead your team to a high level of performance, developing and acting as a mentor for your direct reports (District Parts and Service Managers).
• Consult with Regional and National leadership on team members’ performance goals, conduct performance reviews and inspire innovative initiatives.
• Work cross-functionally across Company leadership to contribute strategy, knowledge, and feedback to Aftersales and Customer Experience initiatives.

Regional Aftersales Manager

Manager

• Coordinate Regional Dealer Placement activities including the development of dealer agreement packages for new points, buy/sells, renewals, relocations, and terminations.
• Oversee and coordinate activities related to regional dealer business management, working capital, profitability, and financial performance.
• Manage and address compliance issues including facility, signage, flooring, and trademark requirements.
• Develop and present new dealer and buy/sell proposals to the Franchise Committee.
• Review dealer operations for underperforming or newly appointed dealers with Dealer Principals and Management, develop and execute launch or improvement plans, and ensure compliance with MMNA policies.
• Implement plans and processes to improve dealer profitability and performance to achieve strategic business goals.
• Communicate franchise activity updates and progress to Regional Management; coordinate new dealer launches with District Managers and regional teams.
• Evaluate buy/sell opportunities and provide recommendations when applicable.
• Meet stated deadlines while consistently delivering high-quality results.
• Perform other duties as assigned or required.