Mitsubishi Motors North America, Inc.

Administrative Assistant

• Assist with vehicle disposition and disposal processes, including resolving moderately complex issues, coordinating with vendors, handling auction transportation, and overseeing title applications
• Partner with regional teams and internal stakeholders (Legal, Vehicle Logistics, Aftersales) to coordinate vehicle dispatch, support ADR and Customer Connections processes, and ensure operational alignment
• Review claims invoices, track surrendered vehicle costs (including tax recovery), and support reporting and invoice creation to recover expenses
• Ensure timely handling and routing of legal documents, partnering with Legal to track cases and prevent delays
• Provide administrative and operational support to Customer Connections management to enhance overall customer experience
• Contribute to cross-functional projects and support ongoing training and process improvement initiatives
• Consistently meet departmental goals and deadlines while supporting broader team and company objectives

ADR & Customer Connections Administrative Assistant

Sales

• Lead the execution of regional sales strategies to increase market share, strengthen dealer profitability, and improve retail performance across the Mitsubishi dealer network.
• Build strong relationships with dealer principals and senior dealership leadership to drive alignment, engagement, and long-term growth.
• Analyze market trends, dealer performance, and regional opportunities to implement targeted strategies that improve sales volume, customer experience, and operational performance.
• Partner closely with cross-functional teams including Dealer Development, Marketing, Aftersales, Operations, and Finance to accelerate dealer growth and resolve operational challenges.
• Represent Mitsubishi leadership at regional dealer meetings, industry events, and strategic planning sessions.
• Lead, mentor, and develop a team of (6) District Sales Managers and a shared Distribution Manager responsible for supporting dealership performance across the region.
• Establish clear performance expectations and accountability through structured coaching, regular field visits, and performance reviews.
• Travel regularly (~50% weekly) with District Sales Managers to dealerships to provide hands-on coaching, strengthen dealer partnerships, and model best-practice field leadership.
• Ensure the team effectively leverages internal tools, analytics, and performance reporting to identify opportunities and drive measurable improvements.

Regional Sales Manager – South Region

• Regularly communicate with and visit dealer partners (including dealership owner(s)/principal(s)), serving as a consultant to Mitsubishi Motors dealer partners on Aftersales operations in the District. Leverage knowledge of dealership parts/service operations, Aftersales marketing, and Mitsubishi Motors’ Aftersales programs and best practices to identify revenue generating opportunities and develop operations improvement plans.
• Review dealer partner financial statements, systems, and other reporting to proactively identify and recommend opportunities in process, throughput, staffing, service facilities, parts and service marketing, customer relations, and other best practices. Ensure that dealer partner management and leadership understand available tools and programs to maximize their Aftersales operations.
• Assist dealer partners in “operational troubleshooting,” helping to resolve problems and challenges, including working with external vendors and internal teams. Provide “ad hoc” training and guidance to dealer partner staff on best practices in understanding their data, video multi-point inspections and modernized tools, service excellence, parts sales, inventory control, warranty administration, etc.
• Drive Aftersales performance for both MMNA and dealer partners in the District by consulting with dealer partners how to achieve and exceed profitability targets, grow customer pay business, improve customer experience (and CSI scores), increase customer retention and loyalty, optimize marketing efforts, and boost parts and accessory sales.
• Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments in the Company to provide information and expertise that helps to improve operations while mitigating risk.
• Work with the Aftersales Performance team to look for and develop unique opportunities within the District, including wholesale and collision.
• Act as consultant to the Dealer Development team, utilizing knowledge of your market to advise on planning for, and ensuring successful implementation of, Aftersales strategies and best practices for any new dealer in the District.
• Work closely with your District Sales Manager counterpart (DSM) to engage in joint dealer visits, consult with dealer partners on opportunities holistically, and look for unique opportunities within the District to improve operations and increase sales.
• Advise Regional Management and/or Dealer Development of issues with any dealer partners related to adherence to policies, procedures, or the Dealer Agreement, in any Aftersales areas (parts sales, warranty administration, customer satisfaction, service lane staffing, etc.).

District Aftersales Manager

Marketing

• Manage the systems, tagging structures, pacing, and optimization workflows that keep campaigns performing on plan.
• Oversee trafficking workflows managed by the Media Agency of Record; perform QA to ensure accuracy prior to launch.
• Ensure creative and tracking assets meet all tagging and naming requirements.
• Maintain pacing and budget trackers and support delivery and billing reconciliation.
• Own tag accuracy, naming conventions, Google Analytics 4 (GA4) taxonomy, and Marketing Mix Modeling (MMM) input hygiene.
• Monitor pacing and performance to identify optimization opportunities.
• Design and execute structured, channel-level experiments and document hypotheses, success metrics, and readouts.

Senior Marketing Media Specialist

• Lead the concepting, development, and execution of national dealer advertising programs and Tier 3 retail marketing campaigns.
• Build integrated toolkits, assets, and playbooks that enable dealers to activate consistently and effectively across channels.
• Develop retail programs that reinforce Mitsubishi’s brand platform and support priority vehicle launches, incentives, and seasonal events.
• Oversee the strategy and performance of dealer websites, ensuring accuracy, brand consistency, and conversion-driven UX.
• Partner with digital teams and vendors to optimize traffic, lead generation, and on-site engagement.
• Implement best practices, templates, and guidance to elevate dealer digital execution and compliance.
• Lead the planning, promotion, and execution of national and regional test drive events at dealerships.
• Develop event toolkits, signage, digital assets, and lead-handling processes to ensure consistent, high-quality execution.
• Own the strategy, design, and deployment of showroom POP materials, signage, and retail merchandising kits.
• Ensure in-store experiences reflect the brand, support sales conversations, and reinforce key product and warranty messages.
• Manage production timelines, vendor relationships, and distribution logistics.
• Oversee the Co-op and RDA programs in partnership with ACB, ensuring program rules, processes, and guidelines support evolving business needs.
• Manage program budgets, fund utilization, and financial stewardship to maximize dealer participation and marketing impact.
• Continuously refine program rules and workflows to improve efficiency, dealer experience, and alignment with retail priorities.
• Establish KPIs and reporting frameworks to measure the impact of retail marketing programs, dealer advertising, test drive events, and digital performance.
• Analyze results, identify opportunities, and drive continuous improvement across campaigns and channels.
• Present insights and recommendations to leadership, field teams, and dealer partners.
• Serve as the primary liaison between Retail Marketing and Tier 1 brand teams to ensure message alignment, creative consistency, and coordinated go-to-market planning.
• Collaborate with Product, Incentives, CRM, Digital, Legal, Sales Performance and Field Operations to deliver integrated, customer-centric retail experiences.
• Manage agency partners to ensure high-quality creative, on-time delivery, and efficient use of budgets.

Senior Manager, Retail Marketing

• Drive Aftersales Performance, inspiring achievement of the Aftersales Parts, Aftersales Marketing, and Aftersales Service teams based on operational goals and revenue targets, as well as long term achievement in support of the Momentum 2030 plan.
• Assist Region Aftersales teams with data, analysis and reporting to better understand performance initiatives, process improvement, and best practices to support MMNA’s dealer partners; provide and explain data to Region Aftersales teams and other key stakeholders regularly to monitor low performance and sales trends to provide real-time information.
• Develop/maintain knowledge of Aftersales dealer tools and programs (ex: Xtime, RevParts) to support Region Aftersales teams on engagement with dealer partners to effectively utilize tools and programs to maximize customer satisfaction and profitability.
• Liaise with dealer partners and other third parties to explore unique business opportunities in key markets, including, but not limited to, wholesale parts opportunities and vendors that support key MMNA/dealer initiatives.
• Provide data, information and analysis for new, buy/sell and terminated dealers (including customer retention and experience strategies) for parts and service profitability and KPI achievement.
• Align frequently with internal stakeholders across the customer journey, including CX, Marketing, Aftersales Marketing, Business Development, Product Planning, and Dealer Development, to ensure that information and strategy is shared and strategies are aligned to increase performance through consistency and collaboration.
• Lead projects from inception to post-execution, supporting development, execution, maintenance and reporting to Aftersales Performance leadership and cross-functional MMNA leadership.
• In collaboration with key stakeholders, lead project status and milestones with clear communication for all process steps, to include but not limited to, project scopes, project kickoff and timelines, project status updates, completion, follow up, and after action review.
• Develop excellent internal working relationships cross-departmentally and leverage those relationships to regularly communicate information associated with projects and programs.
• Work closely with members of management in Aftersales Marketing, Service and Parts teams to collaborate on effective strategies that will drive performance achievement in the Service Lane.
• Assess and measure effectiveness of programs over time, and when necessary, provide recommendations to MMNA Leadership for ongoing improvement measures. Research and present recommendations on cost savings, avoidance opportunities, and other efficiency enhancements. Collaborate with business partners when necessary to drive continuous improvement and develop action plans.
• Create presentations and assist with developing reports for assigned projects and programs as requested.

Manager, Aftersales Performance

Director

• As the Director, West Region, you will be a key member of MMNA’s management team, serving as the driving force behind Sales Operations, Aftersales, and Dealer Development throughout the Region.
• You will act as a mentor, subject-matter expert, and brand ambassador, representing Mitsubishi Motors to current dealer partners and prospective candidates.
• In alignment with MMNA’s Momentum 2030 strategy, you will be responsible for developing and executing a regional plan centered on an expanded product lineup, a modernized retail model, and strategic network growth.
• Strengthening dealer relationships, increasing vehicle and parts sales, and advancing the Region’s overall operational performance will all be critical to supporting the company’s journey toward 2030 and beyond.
• You will lead and oversee the Region’s goals, KPIs, and operational strategies across Sales Operations and Aftersales.
• Cross-functional collaboration is a key component of this role, working closely with teams such as Marketing, Aftersales Marketing, Digital Product Strategy, Product Planning, Finance, Legal, and Human Resources to optimize results.
• You will also manage and coach a small, highly experienced team, ensuring the West Region achieves strong growth, expanded market presence, enhanced profitability, and superior customer satisfaction.

Director – West Region

• Build strong, trust‑based relationships with dealer principals and key personnel to drive engagement, performance, loyalty, and profitability.
• Serve as the Region’s primary MMNA leader, ensuring consistent execution of the Mitsubishi brand experience and strategic priorities.
• Analyze market trends and dealer performance to identify growth opportunities and implement effective, data‑driven strategies; share insights to support national performance.
• Partner cross‑functionally (Dealer Development, Marketing, Aftersales, Operations, Finance) to support dealer initiatives and resolve issues quickly.
• Oversee retail and wholesale sales execution to ensure the Region meets national objectives.
• Represent MMNA at regional dealer meetings, events, and industry forums.
• Lead, mentor, and develop District Sales Managers to achieve sales and customer satisfaction goals while fostering open communication, teamwork, creativity, and accountability.
• Establish clear performance metrics, conduct regular coaching, and provide actionable feedback to drive results.
• Ensure DSMs fully leverage internal systems, reporting tools, and Mitsubishi initiatives to support dealer performance; align closely with Aftersales leadership.
• Travel regularly with DSMs to observe, coach, and model best‑practice dealer engagement, helping the team anticipate needs, remove obstacles, and improve customer satisfaction.