Mitsubishi Motors North America, Inc.

Compliance

• Lead our RAC-Safety team
• Manage all RAC-Safety group operations and resources.
• Execute the groups’ direction, priorities, goals & strategies.
• Monitor, review, provide feedback and sign off on work product prepared by RAC-Safety engineers on vehicle safety related matters. Allocate workload among group members.
• Report to the Director on work performed by the group, and work with the Director on vehicle safety policy matters.
• Consult with Director on RAC-Safety personnel matters.
• Work with other departments in MRDA to achieve the broader organization’s objectives and Business Plan implementation.
• Act as Mitsubishi Motors primary point of contact for vehicle safety standards rulemakings, consumer safety programs (NCAP, IIHS, CR, …), related Federal and State legislative activity affecting light duty vehicle content, design, development or performance.
• Analyze and provide strategic recommendations in a timely manner to MMC and MMNA on US regulatory activities; guide MMC/MMNA in its comments for rulemaking or other government-initiated action; consolidate MMC/MMNA input and submit final documents to NHTSA, IIHS, or other related entities.
• Represent MMC at the US auto manufacturer trade association (i.e. Alliance for Automotive Innovation - AAI), and at various vehicle safety-related organizations. Inform MMC in a timely manner on these activities and advise MMC on recommended course of action.
• Support Mitsubishi Motors Canada (MMSCan) on vehicle safety related matters upon request.
• Ensure information requests from NHTSA, IIHS, or other related entities are handled in a smooth and timely manner.
• Lead the development of (and updates to) vehicle safety regulatory forecasts.
• Act on requests from MMC and MMNA for: interpretations of regulations; media-related events (safety-related television broadcasts, press events, etc.); technical Information (test results); background information on future/ongoing rulemaking; and other related requests.
• Prepare and keep current reports on major light duty vehicle safety regulatory activities.

Manager, Safety Regulatory Affairs – Certification

Social Media Manager

• Support owner retention, engagement, and advocacy through a balanced focus on CRM execution and social community management.
• Monitor brand social channels daily, responding to comments and messages while escalating issues as needed to maintain a positive and responsive owner presence.
• Track owner sentiment, identify trends, and summarize insights for Marketing, Customer Experience, and Product teams.
• Respond to owners and prospects across social platforms in a timely, brand-appropriate manner to build trust and advocacy.
• Support monthly Owner Newsletter content planning, QA, and deployment coordination.
• Assist with CRM lifecycle and retention communications, including content execution and performance monitoring.
• Publish approved content across social platforms while ensuring consistency, accuracy, and alignment with brand voice and campaign priorities.
• Capture Voice-of-Customer (VoC) insights, recurring themes, and owner feedback to inform CRM, CX, and marketing strategies.
• Partner cross-functionally with Brand, Digital, Retail Marketing, CX, and Customer Care teams to ensure a seamless owner experience.

Social Media, Loyalty Specialist

Sales

• Regularly communicate with and visit dealer partners, serving as a consultant on Aftersales operations.
• Review dealer partner financial statements, systems, and other reporting to identify opportunities in process and performance.
• Assist dealer partners in operational troubleshooting, providing training and guidance on best practices.
• Drive Aftersales performance by consulting on profitability targets and customer experience improvements.
• Work cross-functionally with various departments to improve operations while mitigating risk.
• Advise Regional Management on issues with dealer partners related to policies and procedures.

District Aftersales Manager

Payroll

• Lead and oversee end-to-end payroll operations, ensuring accurate processing, reporting, and compliance across all pay cycles.
• Ensure compliance with federal, state, and local payroll tax regulations, filings, and reporting requirements, including multi-state payroll complexities.
• Oversee accounts payable operations, ensuring accurate invoice processing, timely vendor payments, and strong vendor relationships.
• Oversee annual 1099 processing, ensuring accurate reporting, timely filings, and compliance with IRS requirements.
• Manage, mentor, and develop a team of three payroll and AP specialists, promoting cross-training, skill development, and operational resilience.
• Maintain and strengthen internal controls related to payroll and accounts payable, ensuring adherence to company policies and J-SOX requirements.
• Prepare and review payroll-related journal entries and balance sheet account reconciliations as part of the monthly close process.
• Partner with HR, IT, and other cross-functional teams to support payroll accuracy, system integrity, and employee needs.
• Leverage SAP S/4HANA, ADP Workforce Now, and reporting tools to improve efficiency, reporting accuracy, and process automation.
• Identify, recommend, and implement process improvements that reduce manual effort, mitigate risk, and enhance overall operational effectiveness.
• Support audits by providing documentation, explanations, and remediation as needed.
• Other duties as assigned.

Accounts Payable and Payroll Manager

Marketing Analyst

• Support the development and execution of Aftersales incentive programs and promotional campaigns.
• Assist in managing campaigns from concept through launch, tracking performance and timelines.
• Identify opportunities for creative and process improvements within existing programs.
• Support the setup, documentation, and execution of parts and service incentive programs.
• Track dealer participation and program results to support ROI evaluation.
• Assist with compliance and program integrity across campaigns.
• Coordinate promotional campaign materials and communications.
• Monitor timelines and ensure deliverables are submitted on schedule.
• Maintain accurate records using tools such as SAP, MDL, and Business Objects.
• Collect, validate, and organize program data to support reporting and KPI tracking.
• Prepare performance summaries and user-friendly reports for management and stakeholders.
• Assist with co-op claim processing and monthly reporting tasks.
• Draft, update, or revise marketing collateral (flyers, emails, digital banners, portal content) under guidance.
• Coordinate with internal teams and external vendors to deliver creative assets on time.
• Support updates to MDL and Owners Portal content.
• Collaborate with Marketing, Finance, Field Operations, and external partners.
• Support stakeholder communication to keep campaigns and reporting aligned.
• Assist with co-op claim processing, invoice submission, and budget tracking.
• Ensure documentation is accurate, complete, and submitted for approval.
• Support monthly reconciliation and utilization reporting.
• Other duties as assigned.

Manager, Safety Regulatory Affairs – Certification

Social Media, Loyalty Specialist

District Aftersales Manager

Accounts Payable and Payroll Manager

Marketing Analyst – Aftersales Team