Mitsubishi Heavy Industries

Senior Technical Support Engineer, Chiller

Mitsubishi Heavy Industries

full-time

Posted on:

Location Type: Office

Location: Uxbridge • United Kingdom

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Job Level

Senior

About the role

  • Technical support to distributors / end users / consultants
  • Respond to technical inquiries by e-mail or phone without any delays
  • Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
  • Visit the site for commissioning / trouble shooting for end users/distributors
  • Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
  • Submit reports for technical supports for site visits
  • Organize maintenance scheme
  • Collaborate with European manufacturers to provide solution to enhance the sales of MHI products
  • Maintain the collaboration with European manufactures
  • Research the Sales solution/Service solution for MHI products
  • Share the knowledge among the business partners
  • Prepare MHI technical supports documents (in English and in other European languages)

Requirements

  • Degree in Engineering or equivalent
  • Technical experience within Comfort Chiller, minimum 5 years
  • Fundamental understanding of water system for cooling and heating
  • Knowledge of heat pump and water systems
  • Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
  • Strong interpersonal and communications skills
  • Fluent English, both oral and written
  • Knowledge of other European language(s) could be beneficial
  • Prioritizing skills
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingoperation data analysismaintenance scheme organizationComfort Chillerwater system knowledgeheat pump knowledgeregulations knowledgeEU directives knowledgeboiler knowledge
Soft Skills
interpersonal skillscommunication skillsprioritizing skills
Certifications
degree in Engineering