Lead Analyst, Reporting Solutions
Stryker
Deal Desk Analyst
Mitratech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPSFDC
About the role
- Partner with sales, customer success, finance, legal, and other teams to bring a deal to closure and accurately reflect the booking in our CRM, ensuring a seamless and frictionless customer experience throughout the process.
- Support ERP enhancements and continuous improvement projects including CPQ implementation and administration, demonstrating flexibility and creativity in solving evolving challenges.
- Assist in pricing strategy discussions and provide suggestions that balance business impact with customer value.
- Examine customer orders for validity of specification of products ordered (incl. configuration), quantities ordered, and any special pricing agreements or requirements, always keeping the customer’s needs central.
- Review, validate, and monitor the quality of both new and recurring orders.
- Review contracts and ensure clean agreements in the booking recording processes.
- Develop and/or contribute to process improvement and control governance.
- Establish regular communication with cross-functional teams, fostering strong partnerships to drive shared success.
- Highly motivated individual that focuses on order data quality, implementing quality initiatives and process adoption, and proactively owning outcomes to resolution.
- Perform reconciliations for data integrity and work with cross-functional teams to fix issues with urgency.
- Provide training and enablement for the sales teams to better understand our systems and tools, helping them deliver better outcomes for customers.
Requirements
- Experience in deal desk, order management, finance, business analysis, and/or sales ops
- Experience working within Enterprise, SaaS, or high-tech company is ideal
- Excellent communication (verbal and written), strong interpersonal skills
- Experience structuring and escalating complex business and financial situations for review or approval
- Ability to work cross-functionally with various business units with urgency and impact
- Technically Savvy with understanding of SFDC, CPQ and Microsoft/Google suite
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required and shows initiative and enthusiasm
- Team-oriented working and thinking, committed to winning together
- Professional self-starter able to work independently and collaboratively with others to accomplish goals
- Assertiveness and ability to navigate ambiguity, pivoting quickly as priorities shift
- Drives focus on simplifying complex solutions and processes, finding creative ways forward.
Benefits
- EEOE, M/F/D/V
- Commitment to diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
deal deskorder managementbusiness analysissales operationspricing strategydata integrityprocess improvementquality initiativesreconciliationscontract review
Soft skills
communicationinterpersonal skillsstrategic thinkingtactical executionattention to detailinitiativeassertivenessteam-orientedproblem-solvingflexibility
