Miter

Benefits Launch Manager

Miter

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $120,000 - $140,000 per year

About the role

  • Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction.
  • Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits.
  • Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy.
  • Collaborate with brokers and client stakeholders to ensure clean and complete plan setup.
  • Lead trainings for employers, brokers, and internal teams on Miter’s BenAdmin.
  • Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance.
  • Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions.
  • Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process.
  • Identify opportunities for product and process improvements based on client needs.

Requirements

  • 2+ years of experience leading benefits implementations or system rollouts for external clients– ideally in a client-facing role at a brokerage, HR tech company, or carrier.
  • A strong grasp of how to configure and launch benefits plans (medical, dental, vision, life, FSA/HSA, etc.) inside an HRIS or ben-admin system—with comfort navigating enrollment files, eligibility rules, and payroll deductions.
  • Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration.
  • Strong project management and coordination skills across multiple stakeholders.
  • Clear, empathetic communicator with a customer-first mindset.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
benefits implementationsystem configurationplan eligibilityenrollment rulespayroll deductionsHRISben-admin systemExcelGoogle Sheetsproject management
Soft Skills
communicationempathycustomer-first mindsetcollaborationleadershipcoordinationproblem-solvingtrainingadaptabilityattention to detail