Miter

Manager, Launch

Miter

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $155,000 - $175,000 per year

About the role

  • Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores
  • Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
  • Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
  • Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
  • Create, maintain, and refine documentation to enable team success and consistency across projects

Requirements

  • 2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
  • Outstanding stakeholder management and communication abilities
  • Exceptional patience and resilience supporting customers and teams in high-pressure environments
  • Exceptional data analysis skills to track metrics and inform decisions
  • Experience leading implementations with heavy-reliance on 3rd-party API integrations
  • Must be located in or able to work Eastern or Central time zone hours.
Benefits
  • Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
  • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
  • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
  • Unlimited PTO: Take the time you need to recharge and be your best self.
  • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
  • Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
  • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
  • Community: Multiple company-wide and team-specific off-sites per year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproject managementAPI integration
Soft Skills
stakeholder managementcommunicationcoachingmentorshipcustomer satisfactionpatienceresilience