Miter

Customer Support Specialist

Miter

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $65,000 - $95,000 per year

About the role

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
  • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
  • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
  • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Requirements

  • Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
  • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
  • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
  • Experience in the construction, payroll, benefits, or software industries is a plus!
Benefits
  • Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
  • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
  • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
  • Unlimited PTO: Take the time you need to recharge and be your best self.
  • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
  • Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
  • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
  • Community: Multiple company-wide and team-specific offsites per year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
exceptional communication skillsproblem-solving skillsability to work under pressureability to manage competing prioritiesadaptability