Mission Telecom

People Operations

• Develop, implement, and maintain HR policies, procedures, and best practices
• Ensure compliance with applicable federal, state, and employment regulations
• Advise leadership on HR-related risks, opportunities, and organizational needs
• Support workforce planning and organizational design initiatives
• Partner with leadership to create practical, people-centered policies that support consistency and accountability
• Oversee day-to-day HR operations including onboarding, offboarding, employee changes, and documentation
• Manage HR processes and reporting through ADP Workforce Now
• Maintain personnel records and employment documentation
• Support benefits administration, leave tracking, and related employee programs
• Ensure data integrity and reporting accuracy across HR systems
• Serve as a trusted advisor to employees and managers
• Partner with leaders to navigate employee relations matters fairly, consistently, and with sound judgment

Director of Human Resources – People Operations

Account Manager

• Conduct outbound prospecting via phone, email, and networking to identify new partners
• Maintain daily outreach activity including 80–100 outbound calls while building relationships with nonprofits, schools, and libraries
• Serve as the primary point of contact for assigned partners
• Build strong relationships, conduct account check-ins, and identify opportunities for growth and referrals
• Ensure a positive partner experience throughout the sales and onboarding process
• Address questions or issues quickly and gather feedback to improve service delivery
• Guide partners through onboarding and help them maximize the value of Mission Telecom’s services
• Coordinate with internal teams to resolve technical or service needs
• Represent Mission Telecom at conferences and industry events to build relationships and expand awareness
• Maintain accurate outreach and pipeline activity in CRM systems such as Salesforce

Director of Human Resources – People Operations

Strategic Partnerships Executive – Direct Sales