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Director of Human Resources – People Operations
Mission TelecomExperienced HR leader fostering people practices and organizational culture at Mission Telecom, a nonprofit wireless broadband provider. Strategic advisor and hands-on practitioner supporting growth.
About the role
Key responsibilities & impact- Develop, implement, and maintain HR policies, procedures, and best practices
- Ensure compliance with applicable federal, state, and employment regulations
- Advise leadership on HR-related risks, opportunities, and organizational needs
- Support workforce planning and organizational design initiatives
- Partner with leadership to create practical, people-centered policies that support consistency and accountability
- Oversee day-to-day HR operations including onboarding, offboarding, employee changes, and documentation
- Manage HR processes and reporting through ADP Workforce Now
- Maintain personnel records and employment documentation
- Support benefits administration, leave tracking, and related employee programs
- Ensure data integrity and reporting accuracy across HR systems
- Serve as a trusted advisor to employees and managers
- Partner with leaders to navigate employee relations matters fairly, consistently, and with sound judgment
Requirements
What you’ll need- Bachelor’s degree required
- Minimum 12 years of progressive HR leadership experience
- SHRM certification (SHRM-SCP or SHRM-CP) required
- Experience serving as sole or senior HR leader in a nonprofit or multi-program environment
- Strong employment law compliance background
- Direct experience with ADP Workforce Now or similar systems
- Demonstrated experience creating executive-level HR metrics and dashboards
- Proven ability to build structure in organizations lacking formalized HR systems
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR policiesHR procedurescomplianceworkforce planningorganizational designonboardingoffboardingbenefits administrationdata integrityHR metrics
Soft Skills
advisoryleadershiporganizational needs assessmentemployee relationsjudgmentcommunicationconsistencyaccountabilityrisk managementproblem-solving
Certifications
Bachelor's degreeSHRM-SCPSHRM-CP