Provide technical assistance and support to end-users via email, phone, VTC, or in person.
Troubleshoot and resolve complex hardware and software problems.
Provide in-person VTC support as needed.
Document issues and solutions in the helpdesk ticketing system.
Work with other members of the IT team to develop and implement solutions.
Configure and maintain network devices, servers, and other IT infrastructure.
Ensure the security and integrity of the organization’s data.
Provide administrative functions on DIU cloud services.
Reformat, reinstall, and reimage system - WIN, macOS, iOS, Android, and Linux.
Participate in the planning, implementation, and maintenance of IT projects.
Provide training and support to end-users on advanced IT systems and applications.
Follow established hardware and software procurement procedures, inventory management, and asset tracking.
Participate in team meetings and contribute to developing IT policies and procedures.
Able to work with the team and follow assigned tasks.
Onboarding and out-processing users.
Other duties as assigned.

Requirements

0 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 4 years relevant experience
2-4 years of experience in technical support or a similar role
Familiarity with WIN, macOS, Linux, iOS, and android
Experience with helpdesk ticketing systems
Experience in NIPR, SIPR, and JWICS
Experience on Google Workspace, AWS, GCP, SIEM, ACAS, XDR, and Linux
Experience with Automation scripts/shell - Bash, Powershell, zsh, and python
Experience with Network configuration and maintenance- Cisco, Palo Alto Networks, Meraki, and Aruba
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work independently and in a team environment
Good work ethic and is a go-getter.
Must be US Citizen.

Benefits

best-in-class medical, dental and vision plan choices
wellness resources
employee assistance programs
Savings Plan Options (401(k))
financial planning tools
life insurance
employee discounts
paid holidays and paid time off
tuition reimbursement
early childhood and post-secondary education scholarships

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingnetwork configurationhelpdesk ticketing systemsautomation scriptsBashPowershellPythonsystem reformattingsystem reimaging

Soft Skills

problem-solvinganalytical skillscommunication skillscustomer service skillsteamworkindependencework ethicgo-getter attitude