ServiceNow Technical Consultant – SPM
Astrica
GoServiceNow
IT Service Management Specialist, ServiceNow
Mission Technologies, a division of HII
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $101,228 - $145,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCyber SecurityFirewallsITSMJavaScriptServiceNowSQL
About the role
- Maintain the health, performance, and reliability of the ServiceNow platform.
- Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
- Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
- Provide technical support and issue resolution, ensuring minimal disruption to IT services.
- Monitor system logs and performance, proactively identifying and addressing potential issues.
- Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
- Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
- Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
- Offer technical leadership in platform design, integration, and optimization efforts.
- Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
Requirements
- 9 years relevant experience with Bachelors in related field; 7 years relevant experience with Masters in related field; 4 years relevant experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 13 years relevant experience.
- Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
- At least 5 years of experience in IT support, system administration, or a related technical field.
- A minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
- Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Strong knowledge of ITIL frameworks and ITSM best practices.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Ability to implement and maintain automated processes and workflows.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Prior experience supporting government agencies or contracts.
- Must be able to obtain and maintain a USPS Sensitive Clearance.
- Must be a U.S. Citizen.
- The selected candidate will be subject to a pre-employment background investigation and drug screening per HII and/or client requirements.
