Mission Technologies, a division of HII

IT Service Management Specialist, ServiceNow

Mission Technologies, a division of HII

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Salary

💰 $101,228 - $145,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureCyber SecurityFirewallsITSMJavaScriptServiceNowSQL

About the role

  • Maintain the health, performance, and reliability of the ServiceNow platform.
  • Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
  • Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
  • Provide technical support and issue resolution, ensuring minimal disruption to IT services.
  • Monitor system logs and performance, proactively identifying and addressing potential issues.
  • Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
  • Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
  • Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
  • Offer technical leadership in platform design, integration, and optimization efforts.
  • Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Requirements

  • 9 years relevant experience with Bachelors in related field; 7 years relevant experience with Masters in related field; 4 years relevant experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 13 years relevant experience.
  • Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
  • At least 5 years of experience in IT support, system administration, or a related technical field.
  • A minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
  • Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
  • Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
  • Strong knowledge of ITIL frameworks and ITSM best practices.
  • Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
  • Ability to implement and maintain automated processes and workflows.
  • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
  • Experience providing user training and technical documentation.
  • Skilled in problem-solving and root cause analysis.
  • Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
  • Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
  • Prior experience supporting government agencies or contracts.
  • Must be able to obtain and maintain a USPS Sensitive Clearance.
  • Must be a U.S. Citizen.
  • The selected candidate will be subject to a pre-employment background investigation and drug screening per HII and/or client requirements.