Mission Australia

Counselor

• Deliver confidential counselling and support services to clients affected by gambling harm via face-to-face, telephone, and online modalities
• Conduct comprehensive assessments and develop client-centred support plans.
• Provide information, advocacy, referrals, and case management as required.
• Maintain accurate client records and reporting requirements
• Collaborate with community stakeholders and promote GambleAware services within the local community
• Facilitate group support sessions to address gambling harm in the community.
• Regular involvement with community engagement activities, including talks, presentations, outreach and attendance at events, interagency and liquor accord meetings
• Maintain accurate, confidential client records and data in line with funding requirements

Gambling, Financial Counsellors

• Provide face to face and telephone financial counselling to individual clients and families.
• Advocate and negotiate on behalf of clients
• Liaise with financial institutions, government bodies and ombudsman to resolve issues.
• Arrange appropriate referrals for clients within the service or to other services as required.
• Build caring, supportive and professional relationships with clients.
• Educate clients about their financial rights and responsibilities
• Facilitate community education sessions on financial hardship and problem gambling
• Co-facilitate sessions with therapeutic gambling counsellors where appropriate
• Support community awareness initiatives on problem gambling
• Keep accurate records and comprehensive database entries.
• Undertake quantitative and qualitative reporting to the organisation’s management team, Financial Wellbeing Collective and other agencies as required.