Miratech

Backend Engineer

• Contribute as a member of an agile team delivering a scalable, highly available global voice platform
• Collaborate closely with Product Managers, Architects, Engineering Leaders, and Test Engineers
• Apply performance, scalability, and reliability best practices throughout the software development lifecycle
• Troubleshoot, maintain, and support the production environment in line with DevOps principles
• Design, develop, debug, and implement software solutions using JavaScript, Java, Spring, and related technologies
• Develop and maintain comprehensive unit and functional test coverage
• Produce clear technical documentation and communicate effectively with stakeholders

Senior Full-Stack Developer – Back End oriented

Frontend Engineer

Senior Full-Stack Developer, Front End oriented

• Lead the design and development of conversational AI solutions using Dialogflow ES/CX and Google generative playbooks.
• Build and maintain dialog flows, intents, entities, and fulfillment services.
• Develop Python-based middleware, backend services, and APIs to integrate bots with enterprise systems.
• Optimize bot performance by implementing NLP best practices, context management, and error handling.
• Collaborate with UX and business teams to define conversation design and user journeys.
• Implement logging, monitoring, and analytics to track bot performance and improve customer experience.
• Provide technical leadership, mentor junior developers, and perform code reviews.

Senior DialogFlow Developer, Python

Procurement

• Manage end-to-end resource management and staffing activities, acting as a Hiring Manager and owning the full lifecycle from demand intake and role definition through resources selection, and allocation.
• Analyze and negotiate client requirements, formulate, maintain, and continuously update requisition requirements.
• Provide preliminary resource availability estimations, leveraging internal resources, labor market insights, and partner networks.
• Proactively resolve client requests for engineering resources, proposing alternative solutions when needed and gaining stakeholder buy-in.
• Coordinate closely with sales, delivery, and recruiting stakeholders (including business owners, project managers, presales, solution architects, and account managers) to meet projected resource demand.
• Prioritize sourcing and recruiting efforts and manage workforce mobility, including skills development initiatives, inter-project transfers, training, certifications, and mobility to address client needs and reduce attrition.
• Perform other duties as may be required, consistent with the purpose of this role.

Senior Sourcing Manager

Engineer

• Configure, maintain, and optimize Genesys Cloud WFM functionality, including forecasting, capacity planning, scheduling, staffing groups, shrinkage, and intraday management.
• Build and adjust forecasts based on historical data, seasonality, business changes, and new queues or channels.
• Create, publish, and optimize agent schedules, managing constraints, preferences, and labor rules.
• Monitor intraday performance, adherence, and service levels; recommend and implement corrective actions.
• Support workforce planning for new business, peak periods, campaigns, and operational changes.
• Ensure accurate WFM data, configuration consistency, and alignment with contact center operations.
• Support WFM-related testing, releases, and production changes within Genesys Cloud CX.
• Collaborate with Operations, Platform, and Engineering teams to align WFM configuration with routing, queues, and channel strategies.
• Provide expertise on Genesys Cloud WFM best practices, platform capabilities, and continuous improvement opportunities.

Senior Genesys Cloud WFM Engineer

Full-Stack Developer, Front End oriented

SDET

• Testing customer CRM integrations
• Supporting customers' existing test automation
• Resolving bugs and testing implemented features
• Ensuring compatibility with the latest CRM CTI APIs

Senior Automation Test Engineer

Full-Stack Developer, Back End oriented

• Design, develop, and maintain RESTful APIs and microservices using Python
• Architect secure, scalable, and high-performance backend applications
• Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB
• Write clean, efficient, testable code following best practices for performance, maintainability, and security
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM
• Implement and maintain CI/CD pipelines using GitHub Actions, GitLab CI, or AWS CodePipeline
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and similar AWS tools
• Collaborate on infrastructure automation using CloudFormation, Terraform, or similar IaC tools
• Support Amazon Connect setups including contact flows, routing profiles, and queue configurations
• Integrate Connect solutions with AWS services like Lex, Polly, and Lambda
• Assist in migration projects from legacy contact center platforms to Amazon Connect
• Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs

Senior Backend Engineer, AWS, Amazon Connect

Consultant

• Support active hiring requirements and coordinate with recruiters
• Review, format, and manage candidate profiles before client submission
• Schedule interviews and manage feedback and follow-ups
• Maintain hiring, onboarding, and status trackers
• Track action items, risks, and dependencies across workstreams
• Coordinate meetings, kick-offs, and follow-ups with internal and client teams
• Prepare status updates, reports, and summaries

Talent Support Consultant

Software Engineer

Senior DialogFlow Developer

• Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels.
• Conduct requirement gathering sessions with clients and translate functional needs into technical specifications.
• Design conversation flows, intents, slots, and fulfillment logic in alignment with user journey goals.
• Integrate bots with AWS Lambda, Amazon Connect, DynamoDB, and external APIs for dynamic response generation.
• Ensure bot performance optimization, error handling, and continuous improvement using analytics and user feedback.
• Collaborate with business and technical teams to ensure seamless integration with contact center systems, CRM tools, and enterprise applications.
• Support UAT, documentation, deployment, and post-go-live enhancements.
• Mentor junior developers and ensure adherence to best practices in bot design, security, and compliance.
• Contribute to solution architecture discussions, effort estimation, and project planning.

Miratech

Senior Full-Stack Developer – Back End oriented

Senior Full-Stack Developer, Front End oriented

Senior DialogFlow Developer, Python

Senior Sourcing Manager

Senior Genesys Cloud WFM Engineer

Full-Stack Developer, Front End oriented

Senior Automation Test Engineer

Full-Stack Developer, Back End oriented

Senior Backend Engineer, AWS, Amazon Connect

Senior Backend Engineer, AWS, Amazon Connect

Talent Support Consultant

Senior DialogFlow Developer

Senior AWS Lex Bot Developer

Sourcing Support Consultant