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Tech Stack
Tools & technologiesAWSCloudDistributed SystemsDockerJavaKubernetesMicroservicesSpringSpring BootSpringBootSQL
About the role
Key responsibilities & impact- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Requirements
What you’ll need- 7+ years of professional software development experience with a strong focus on Java
- Strong Java programming skills in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
- Experience working with SQL for application configuration and data-driven logic
- Practical experience designing and developing microservices and distributed systems
- Hands-on experience with cloud platform engineering, preferably AWS
- Experience with containerization and orchestration using Docker and Kubernetes
- Strong troubleshooting and analytical skills, including production issue investigation
- Effective communication and presentation skills
- Ability to work independently in a fast-paced, global environment
- Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML)
Benefits
Comp & perks- Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture : make the most of the flexibility that comes with remote work.
- Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
ATS Keywords
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Hard Skills & Tools
JavaJava EESpring BootSpring CoreObject-Oriented DesignObject-Oriented ProgrammingSQLmicroservicescloud platform engineeringDocker
Soft Skills
troubleshootinganalytical skillseffective communicationpresentation skillsindependent workcollaborationcustomer experience enhancementproblem resolutiontimely deliveryadaptability