Miratech

Junior Support Engineer – Amazon Connect

Miratech

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Junior

Tech Stack

AWSCloudPerlPythonSplunk

About the role

  • Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments.
  • Collaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks.
  • Participate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows.
  • Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability.
  • Partner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability.
  • Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking.
  • Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.

Requirements

  • Undergraduate degree or equivalent practical experience in Information Technology or a related field.
  • 2+ years of hands-on experience in CCaaS environments, including monitoring and troubleshooting contact center platforms.
  • Strong working knowledge of observability and monitoring tools such as Splunk and Zabbix.
  • 2+ years of AWS cloud experience, including Lambda, Application Load Balancers (ALBs), Amazon Connect, and CloudWatch.
  • Proficiency in at least one scripting language such as Python, Perl, or PowerShell to support automation and operational efficiency.
  • Excellent communication and collaboration skills with the ability to work effectively across cross-functional teams.
Benefits
  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWSAmazon ConnectCloudWatchSplunkZabbixPythonPerlPowerShellmonitoringtroubleshooting
Soft Skills
communicationcollaborationproblem-solvingknowledge sharingcross-functional teamwork