Mira Developments

Chief Operating Officer

• Full operational and / or executive leadership of the product
• Work closely with stakeholders and the tech/product team to define the roadmap, brand vision, and market entry strategy
• Hire and oversee a lean operational team
• Build scalable processes for daily operations, risk management, and player lifecycle
• Ensure full legal and regulatory compliance in targeted markets
• Oversee the P&L and work toward achieving key KPIs post-launch (GGR, player retention, LTV, etc)
• Act as the main strategic voice for the project in collaboration with the investor group

Events

• Full management of the event preparation process: from concept to post-event analysis.
• Planning and coordination of events: exhibitions, roadshows, presentations, conferences, and workshops.
• Development and control of event budgets.
• Selection and coordination of contractors: venues, catering, technical support, design, and printed materials.
• Communication with clients, partners, government bodies, and sponsors.
• Collaboration with designers to create materials aligned with the brand’s visual identity.
• Monitoring quality and ensuring deadlines are met.
• Analysing event effectiveness and implementing improvements.
• Contributing to the development of the holding’s overall event calendar.

Event Manager

Customer Success Manager

• Manage and oversee the end-to-end lead cycle within the CRM system (follow-ups, stage tracking, and updates)
• Distribute incoming leads effectively to the appropriate agents and monitor response times
• Prepare and present daily, weekly, and monthly performance reports for the CEO
• Conduct quality control and document control to ensure all client files and records are accurate and compliant
• Ensure all documents are properly uploaded and organized within the CRM system
• Monitor compliance with AML (Anti-Money Laundering) regulations and internal policies
• Provide CRM-related support and troubleshooting for the team

Lead Distributor, CRM Operations

Product Analyst

• Поддерживать команды Product и Success, предоставляя практические инсайты на основе данных о продукте и пользователях.
• Выявление закономерностей в поведении клиентов, отслеживание ключевых метрик (таких как активация и удержание), а также обеспечение точности данных во всех системах.
• Анализировать поведение пользователей в Mixpanel и аналогичных инструментах для выявления трендов в использовании продукта и оттоке клиентов.
• Создавать отчёты и дашборды для внутренних команд для поддержки продуктового планирования и принятия решений.
• Поддерживать проверку и подтверждение продуктовых гипотез с помощью количественных данных.
• Писать сложные SQL-запросы, формировать детализированные отчёты и анализировать большие массивы данных.
• Сотрудничать с командами Product и Success для повышения удержания пользователей и оптимизации процессов.