Customer Success Specialist
Rockwell Automation
Customer Success Specialist
Minutes Solutions Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 $45,000 per year
Job Level
Mid-LevelSenior
About the role
- Continuously monitor assigned book of business for issues, concerns, and opportunities securing repeat business from existing customers
- Complete and execute customer service requests quickly and accurately
- Liaise with the Customer Success team to ensure work systems (Airtable, Hubspot) are adequately supporting customer service priorities and goals
- Answer urgent and non-urgent phone calls from clients and/or Minute Takers as a first point of contact
- Act as the customer advocate within Minutes Solutions, and log and follow up on any concerns and issues raised by customers or stakeholders
- Escalate issues to the Customer Experience Manager and assist with timely resolution
- Assist with customer adoption of new products and services
- Own the customer service from end-to-end (booking to minutes delivery)
- Any other customer-facing tasks as necessary
Requirements
- Experience in a customer-facing role is a must-have
- Track record of achieving targets and meeting deadlines
- Strong, energetic communicator (in both writing and speaking) who is able to work well both independently and as part of a team
- Solid organizational skills and attention to detail with the ability to serve customers over the phone, by email, and in virtual meeting rooms
- A wide-ranging understanding of technology - you should be someone who’s proficient with basic technology and comfortable adapting quickly to different software
- Steadfast resolve and a high degree of personal integrity
- Be able to diagnose problems quickly and have foresight into potential issues
Benefits
- 100% remote position
- Consistent work hours (9:30am-5:30pm Mountain Time)
- Strong support team
- Additional paid time off and company-wide holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer advocacycommunicationorganizational skillsattention to detailproblem diagnosisadaptabilityteamworkindependenceintegritytime management
