Minutes Solutions Inc.

Customer Success Manager

• Continuously monitor assigned book of business for issues, concerns, and opportunities securing repeat business from existing customers
• Complete and execute customer service requests quickly and accurately
• Liaise with the Customer Success team to ensure work systems (Airtable, Hubspot) are adequately supporting customer service priorities and goals
• Answer urgent and non-urgent phone calls from clients and/or Minute Takers as a first point of contact
• Act as the customer advocate within Minutes Solutions, and log and follow up on any concerns and issues raised by customers or stakeholders
• Escalate issues to the Customer Experience Manager and assist with timely resolution
• Assist with customer adoption of new products and services
• Own the customer service from end-to-end (booking to minutes delivery)
• Any other customer-facing tasks as necessary

Customer Success Specialist