CRM Administrator

FreeWill

full-time

Posted on: 10/7/2025

Location Type: Remote

Location: Remote • 🇨🇦 Canada

✨ AI Apply

💰 CA$75,000 per year

JuniorMid-Level

About the role

Manage CRM user lifecycle (Salesforce, Gong, Outreach, HubSpot) – provisioning, deactivation, roles, and permissions.
Troubleshoot and resolve user issues; escalate when needed.
Maintain clean, accurate data (deduplication, mass updates, field/page layout maintenance).
Work with the Rev Ops team to oversee integrations and syncs
Build and maintain Salesforce and HubSpot reports/dashboards for sales teams.
Configure Salesforce (objects, fields, workflows, validation rules).
Manage account assignments, territory management, and app configurations.
Identify and implement CRM process improvements; monitor release updates.
Lead small-to-medium CRM projects end-to-end, including requirements, testing, stakeholder alignment, and communications.
Create and maintain user documentation and perform enablement for affected teams.
Proactively drive process improvements and automation.

2-4 years experience
Communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Extensive knowledge of Salesforce platform, including configuration, customization, and integrations
Strong understanding of Salesforce best practices and functionality.
Experience with data management tools and techniques.
Familiarity with Salesforce security model and permission sets.
Excellent problem-solving and communication skills.
Maintain effective working relationships with team members and stakeholders.
Self-starter with bias for action while maintaining stable, secure user experiences.
Ability to ramp up quickly on new technologies.
Exhibit strong attention to detail and excellent judgement.

Benefits